booking - Ref: **********My voucher states that the LDW is included in the deal. Howeve...

GetHuman-sofykeeb's customer service issue with Rentalcars.com from July 2018

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booking - Ref: **********My voucher states that the LDW is included in the deal. However the car hire firm says that this is not included on the info sent to his system and therefore will not release the car unless I pay a further approx *** usd. They state that rental cars must update the submission to them or call to confirm that LDW is included. **The deal that I selected was specifically as it stated LDW included at was significantly more that ones that did not include LDW ***This is not the service I expect as now have no car and must take taxi etc please advise at your earliest convenience how you will correct this. I do not have a working phone here in Mexico but can access Internet **Thank you in advance for your help.

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Rentalcars.com

Customer service issue
Reported by GetHuman-sofykeeb
Jul 8th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 288 others
0 customers following this

Timeline

GetHuman-sofykeeb started working on this issue
Jul 8th, 2018 11:34pm

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