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Rent The Runway Customer Service
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FAQ
Updated
May 3, 2024
Rent The Runway Customer FAQ
Top Answers & How-to Guides
What is Rent The Runway's Phone Number?
The question we are asked most often is about how to talk to Rent The Runway customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Can I rent accessories or only clothing?
Yes, at Rent The Runway, you can rent not only clothing but also a wide range of accessories to complete your look. Our extensive collection...
Ask any question you have about Rent The Runway customer service, get an answer now.
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Order Tracking
How can I track my order?
You can easily track your order by logging into your Rent The Runway account and navigating to the "Orders" section. From there, you'll...
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How It Works
How does Rent The Runway work?
Rent The Runway offers a convenient and revolutionary way to access designer clothing and accessories. Once you join, you can browse...
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Types of Clothing
What types of clothing can I rent?
At Rent The Runway, we offer a wide range of clothing options available for rent. Our collection includes various apparel pieces suitable...
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Rental Duration
How long can I keep the rented items?
At Rent The Runway, the rental duration depends on the plan you choose. With the Unlimited plan, you can keep the rented items for...
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Cleaning Requirements
Do I need to clean the rented items before returning them?
No, you don't need to clean the rented items before returning them. Rent The Runway takes care of the cleaning process for you. Once...
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Damage Policy
What happens if I damage the rented items?
If you damage any rented items from Rent The Runway, it is important to notify us immediately. We understand that wear and tear can...
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Order Changes
Can I cancel or modify my order?
Yes, you can cancel or modify your order with Rent The Runway. If you wish to cancel your order, you can do so up until the order's...
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Discounts and Promotions
Do you offer discounts or promotions?
Yes, Rent The Runway offers various discounts and promotions to customers. Subscribers of our monthly or annual plans automatically...
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Shipping Process
What is the shipping process?
The shipping process at Rent The Runway is designed to be simple and efficient. After placing your order, we will ship your desired...
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Return Process
What is the return process?
The return process with Rent The Runway is quick and easy. Once you're done with your rental, simply place your items in the pre-paid...
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Rental Options
Can I rent accessories or only clothing?
Yes, at Rent The Runway, you can rent not only clothing but also a wide range of accessories to complete your look. Our extensive collection...
Read more
Help me with my Rent The Runway customer service issue
Ask any question you have about Rent The Runway customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact Rent The Runway
Order Tracking
How It Works
Types of Clothing
Rental Duration
Cleaning Requirements
Damage Policy
Order Changes
Discounts and Promotions
Shipping Process
Return Process
Rental Options
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All Companies
›
Rent The Runway Customer Service
›
FAQ
Updated
May 3, 2024