What is the return process?

The return process for Rent The Runway is designed to be straightforward and convenient. When a customer is ready to return an item, they should first ensure that the items are clean and in good condition. Each order typically comes with a pre-paid return label, which makes it easy to send items back without incurring additional shipping costs. To initiate the return, the customer should place the items in the original packaging. They must securely attach the return label to the package. It is advisable to drop off the package at a designated carrier location, such as a USPS or UPS facility, depending on the label provided. Customers should also keep the tracking number from the return shipment for their records. This helps in confirming the return has been processed. Rent The Runway generally processes returns quickly once they reach their facility, and customers will receive a notification upon completion. It is a good practice to check the specific website page for any updates or changes to the return policy.