I did not receive my dresses

GetHuman3618691's customer service issue with Rent The Runway from September 2019

Help with my Rent The Runway issue
The issue in GetHuman3618691's own words
The problem: I did not receive my dresses

GetHuman3618691 did not yet indicate what Rent The Runway should do to make this right.

How GetHuman3618691 fixed the problem
I am so upset with RTR. I ordered and paid for a dress, ne necklace, earrings on September *, **** for a family formal wedding to be on September**, ****. I was to receive these items on Friday, September **, ****. I was told the week of the **th the necklace was not coming to me bcause the customer did not turn the item in on time. I thought you would have more than * set. You sent me something that was unexceptable and I was not given enough time to order what "I" wanted. Instead, you sent me what YOU wanted me to have. I was very upset and nervous that I was not going to get what I needed. Well, Friday comes along, the **th and NO dress. Keep in mind the wedding is the next day Saturday. Stayed home waiting for the dress. I had to get nails and hair done but couldn't leave until I knew the dress was here. Well, the dress never came. Now i am in trouble bcause i can't buy another dress. I had to hunt for hours to find a dress. I did not have a dress to where so I didn't go to the wedding. I was soooo very upset. I tried to call numerous times but the phone message said it was a * hour wait. I was just completely done. I checked where it said the dress was shipped on Saturday, the day of the wedding and the tracking number said it was on a truck somewhere. Now it is Sunday, *:**pm and the dress is still not here. So what I am needing for someone to do is call me at ***-***-**** as soon as you receive this message. Please call....I will be waiting for your call. I will also be sending you your necklace back!
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Rent The Runway

Customer service issue
Reported by GetHuman3618691
Sep 19th, 2019 - 2 years ago
Fixed
GetHuman3618691 shared how to fix
Seen by 12 customers so far
Similar issue to 232 others
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Timeline

GetHuman3618691 started working on this issue
Sep 19th, 2019 11:38pm
GetHuman3618691 confirmed the issue is fixed. Hooray!
Sep 19th, 2019 11:50pm