How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Regal Cinemas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Here is how our research team describes the way the Regal Cinemas phone system greets you: Thank you for calling the Regal Employee Resource Line. If you are not an employee, please press 1. To be transferred to Regal customer service, to speak with HR or payroll, press 2. For interest in the Employee Family Assistance Program, press 3. For internal controls or auditing, press 4. To reach the corporate office, press 5.
Below are some clips we've found from Regal Cinemas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Regal employee resource line.
If you are not an employee, please press one to be transferred to Regal customer service.
To speak with HR or payroll, press two."
Excerpt from a call with Regal Cinemas
Thursday, March 28, 2024 7:52 PM
The first phone menu
"To reach the corporate office, press five.
To repeat this menu, press star.
Thank you for calling the Regal employee resource line. If you are not an employee, please press one to be transferred to Regal customer service.
To speak with HR or payroll, press two."
Excerpt from a call with Regal Cinemas
Monday, March 25, 2024 12:40 PM
What are the hours and when should I call?
Regal Cinemas operates the call center for this 877-835-5734 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 247 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Regal Cinemas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Regal Cinemas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Regal Cinemas is Wednesday.The most busy day to call is Thursday, which averages 63% more phone calls by comparison.Again, this is based on a sample of 247 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Regal Cinemas is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Regal Cinemas staffs the call center well on Wednesday.
Why call this Regal Cinemas number?
Below is a sample of recent calls to Regal Cinemas, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with account access: "My husband can't watch the movie, the account is frozen."
- From a call lasting 6m 52s , Mar 28, 2024 7:52 PM
Gift card inquiry: "I'm trying to find out about a Regal Cinema gift card without a PIN number."
- From a call lasting 6m 2s , Feb 8, 2024 5:01 PM
More Ways to Contact Regal Cinemas Customer Service
There are of course other ways to contact Regal Cinemas customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Regal Cinemas, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Regal Cinemas, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Regal Cinemas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Regal Cinemas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Regal Cinemas agent. This phone number is Regal Cinemas's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-835-5734 include Problem With the App, Find Tickets, Account Access, Refund a Charge, Complaint and other customer service issues. Rather than trying to call Regal Cinemas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook. In total, Regal Cinemas has 1 phone number. It's not always clear what is the best way to talk to Regal Cinemas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Regal Cinemas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Regal Cinemas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.