Does Regal Cinemas offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Regal Cinemas below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Regal Cinemas phone number to document the phone system.
Here is how our research team describes the way the Regal Cinemas phone system greets you: Thank you for calling the Regal Employee Resource Line. If you are not an employee, please press 1. To be transferred to Regal customer service, to speak with HR or payroll, press 2. For interest in the Employee Family Assistance Program, press 3. For internal controls or auditing, press 4. To reach the corporate office, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Regal Cinemas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Regal employee resource line.
If you are not an employee, please press one to be transferred to Regal customer service.
To speak with HR or payroll, press two."
Excerpt from a call with Regal Cinemas
Thursday, March 28, 2024 7:52 PM
The first phone menu
"You for calling the Regal employee resource line. If you are not an employee, please press one to be transferred to Regal customer service.
To speak with HR or payroll, press two."
Excerpt from a call with Regal Cinemas
Wednesday, October 23, 2024 8:54 PM
What are the hours and when should I call?
Regal Cinemas operates the call center for this 877-835-5734 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 457 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Regal Cinemas call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Regal Cinemas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Regal Cinemas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Regal Cinemas is Wednesday.The most busy day to call is Tuesday, which averages 40% more phone calls by comparison.Again, this is based on a sample of 457 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Regal Cinemas is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Regal Cinemas staffs the call center well on Wednesday.
Why Customers Call Regal Cinemas
If you have time to do a bit of reading before you call Regal Cinemas, we recommend you read over some of our problem-specific articles.
Yes, Regal Cinemas offers a loyalty program called Regal Crown Club for frequent moviegoers. By joining this program, members can earn points for each ticket, concession purchases, and other eligible transactions. Accumulated points can be redeemed for various rewards, including free movie tickets, popcorn, drinks, and even merchandise. Additionally, the loyalty program offers special promotions and exclusive access to advanced screenings and events. To join the Regal Crown Club, individuals can either sign up online through the official website or download the Regal app on their smartphones. It is free to join, and members can start earning points right away to enhance their moviegoing experience at Regal Cinemas.
Yes, Regal Cinemas offers gift cards that are an ideal choice for movie lovers. Our gift cards can be purchased online or at any of our theater locations. They make a perfect present for any occasion, from birthdays to holidays. With a Regal Cinemas gift card, recipients can enjoy the latest blockbusters, exciting new releases, and even movie concessions. Gift cards can be used to purchase movie tickets online or at the box office, as well as for snacks and beverages at our concession stands. Whether you want to treat a friend, a family member, or even yourself, a Regal Cinemas gift card is a fantastic way to spread the joy of movies.
Yes, Regal Cinemas offers discounts for both seniors and students. Seniors, who are typically aged 60 and above, can enjoy discounted ticket prices for all regular movies. This discount is available exclusively on weekdays before 4:00 PM. As for students, Regal Cinemas provides reduced ticket prices to those with valid student identification. Students can avail of this discount all week long, at any time of the day, for both regular and 3D movies. However, these discounts are subject to availability, and some restrictions may apply. It is recommended to check with the specific theater location for more information or visit Regal Cinemas' official website for detailed terms and conditions related to these discounts.
Click the link above to get answers to just about any Regal Cinemas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Regal Cinemas, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with membership card: "I don't actually have that physical card and can't seem to get it on my app."
- From a call lasting 2m 48s , Oct 24, 2024 7:46 PM
Information about why customers call Regal Cinemas is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Regal Cinemas, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Regal Cinemas Customer Service on Facebook / Messenger
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Regal Cinemas, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Regal Cinemas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Regal Cinemas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Regal Cinemas agent. This phone number is Regal Cinemas's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-835-5734 include Account Access, Refund a Charge, Complaint, Problem With the App, Find Tickets and other customer service issues. Rather than trying to call Regal Cinemas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook. In total, Regal Cinemas has 1 phone number. It's not always clear what is the best way to talk to Regal Cinemas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Regal Cinemas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Regal Cinemas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.