ROBLOX Customer Service Issues

Hello, my name is Mohamad and today is my 13th birthday. When I created my Roblox account, I mistakenly entered the wrong birthdate as I was not fluent in English at that time. I thought October was the 7th month instead of July. I would like Roblox to resolve this issue by verifying my age through emailing me to confirm my details rather than denying the change because of the initial incorrect information. My correct birthdate is July 8, [redacted]. I hope Roblox can email me to verify my age accurately. Thank you.

Hello, my name is Mohamad, and today I turned 13 years old. When I created my Roblox account, I made a mistake with the date because I was still learning English. I mistakenly thought October was the 7th month instead of July. I would like Roblox to resolve this issue by verifying my age through email. I believe they should ask me questions or request specific details to confirm my correct age, which is July 8, [redacted]. The problem is the wrong date input, and I hope Roblox can email me for age verification rather than denying me a change based on the initial incorrect information. Thank you.

Hello, I’m Emily, and I am 14 years old. My Roblox account got banned due to a hacked credit card issue. A purchase was made on my account, specifically an expensive limited edition face, which I did not buy. After some investigation, it seems my cousin with the username kpep3 might be involved. I changed my password, but I need help to recover my account with the username EM1SFAVXO and have my cousin kpep3 banned to prevent similar incidents. I am familiar with Roblox rules and have been using the platform since [redacted]. Kindly contact me via the provided phone number or email at [redacted] to assist in resolving this matter promptly. Thank you for your understanding and prompt attention to this issue.

I'm experiencing a glitch in Royale High during the Summer [redacted] Wave 1: Monstercat challenge. I can't find the last token on the map after thoroughly searching, even after switching to a new device. This issue is similar to what happened during the [redacted] New Year's update with the sea shell challenge. I hope this can be resolved by adding extra tokens or items for players encountering this glitch. Thank you.

Hello, my 8-year-old daughter, Ella, has an account under the username Ellafluffyrainbow1. We are facing an issue where the account keeps indicating an incorrect password despite us entering the correct one. This has occurred multiple times, resulting in us having to create new accounts and purchase Roblox unnecessarily. Ella loses all her progress each time this happens. She is very upset, especially since she meticulously follows all the rules of Roblox, which she has even posted on her wall. I'm Ella's mother, Denise Roache, and you can reach me at [redacted] Please assist us in rectifying this issue as it has happened around five times, causing Ella to lose all her belongings. Thank you for your help.

Hello, I'm having trouble receiving the verification code on my Gmail because the email I used for my Roblox account might be different and has since been deleted. Unfortunately, I didn't update it to my current email before logging out. To prove ownership, I have two screenshots of my in-game character and my account is verified on the official Discord servers of Jailbreak and World Zero. I'm hoping to recover my account. Thanks.

Good morning, I have been filing a complaint without receiving any response from Roblox Support. I made a purchase of Robux for the accounts: Alecami2022 Himikotoga2024 Only [redacted] Robux were credited to them, and the remaining [redacted] was supposed to be added after a month from the purchase. To date, the additional Robux have not been added to either of the two mentioned accounts. I am attaching the purchase documents and would appreciate your assistance in adding the pending credits to the accounts. Thank you for your kind attention, and I look forward to your confirmation.

I believe my account has been hacked or I got logged out as I am unable to log in the next day. I tried multiple times without success. I am reaching out to seek assistance in resolving this issue. I am uncertain why I may be banned, as I am unaware of any wrongdoing on my part. I am eager to recover my account, but I am facing difficulty in doing so. I hope to hear back soon with a resolution. Thank you and have a wonderful day.

My account was deleted because I used inappropriate language without realizing someone would report me. Despite not directing it at anyone, I understand the consequences. I feel it's unfair that I was banned for using common slang when others say worse things freely. I'm willing to apologize for my words and request a review of this decision. I've invested considerable time and money into the game, and it's disheartening that it's all gone due to a report from an unknown player over a minor issue.

I encountered an issue while trying to log into my Roblox account. Typically, I dismiss the prompt to sign in with a new account, but this time it persisted and wouldn't let me proceed. Concerned about a possible hack, my friend and I have some shared information. In my group, Skylar is nice, we noticed a user discussing joining burgs.io. Suspecting the user may be a bot, possibly controlled by someone else. My original Roblox username is yrsalk, and my newly created account is fluffybunny0378.

My friend recently wanted to use my Roblox account, which I allowed since we have known each other for a while. Unfortunately, something went wrong, and now both her account and mine have been hacked. The hacker who took over her accounts on Discord also targeted mine, changing passwords, email addresses, and even my display name to "Laylani," which is my friend's name. This whole situation is incredibly frustrating, and I'm unsure how to resolve it.

The other day while playing "Friday Night Funkin'" on Roblox, my friend and I encountered some kids who bullied us. In the heat of the moment, I made a comment about hacking their account after being called stupid. As a result, I got banned. Could you please consider lifting the ban so I can enjoy playing Roblox again? My username is Meaidenaka without any spaces. I even changed my display name to "Roblox Founder" briefly for fun. Thank you for looking into this situation.

My account, Boss_bandit, is inactive and cannot be seen by anyone. I have been an admin for a game for over 3 years, investing a lot of money and effort into it. I always follow the rules as an adult player. There were accidental refund requests for charges from Roblox, currently pending. I contacted Apple to stop the refund because I authorized those purchases. I requested a refund for a translator app but now realize I want to keep the money spent on Roblox. Apple asked for a 48-hour wait to cancel the refund. Please, I need my account back as soon as possible. Losing all my progress, achievements, and expenses on Roblox feels like a robbery. My name is Jennifer Brubaker. This issue must be resolved urgently.

While playing Survive the Disaster, I encountered a hacker named Pon who manipulated part of the map into a spinning sphere resembling a black hole. When I mentioned this, Pon mistakenly reported me. Shortly after, I was banned, leaving me puzzled. Could you please lift the ban and take action against any users with the name Pon to prevent further incidents? Roblox has been a favorite of mine, and losing access to my account, especially one with Robux, has been disheartening. After years of enjoying Roblox, being banned has been upsetting. I fear that the hacker's intention was to compromise my progress and account. I sincerely hope for your assistance in resolving this matter.

Subject: Report of Hacking Incident on Roblox Account Dear Roblox Support, I am writing to report that my account, QSGLeiter, has been hacked, and I suspect the users blikkyuhh and maliceAware may be involved as they are not authorized to access my account. The following items were traded from my account without my consent: - Cosmo Sloth (2x) - JJ5x5's White Top Hat - Green Banded Top Hat - Overseer Wings Of Terror - Ornate Valkyrie (2x) - Frozen Swordpack Crown of the Northern Tundra - Omega Rainbow Top Hat - Camo Commando - Ninja of the Jade Order - The Viridium Skull - Tixsplosion - Golden Bling Braces - Perfectly Legitimate Business Hat - Stationary Egg of Boring - Egg of Equinox: Night - Noob Attack Frozen (3x) - Stationary Egg of Boring (2x) - Ivory Bloom Pauldrons - The locksmith's - Mid Summerhorns - Noob Assist Astronaut - Gucci Spiked Basketball - Tixplosion - Golden Bling Braces Additionally, the hacker spent 7,[redacted] Robux from my account. I have provided picture evidence for your reference in the following links: [redacted] I kindly request your assistance in recovering my items and Robux. Thank you for your attention to this matter. Sincerely, ---QSGLeiter---

My daughter's account was compromised for the second time. The hacker targeted her because she is transgender. Although the hacker was banned, my daughter is missing $46,[redacted] worth of Roblox items, some of which were purchased and sent to the hacker's account. I work hard for my money, and my children enjoy Roblox. However, it is frustrating that Roblox states they can only offer a refund for hacked items once. This policy seems unfair as her account has been compromised multiple times. I want my daughter's items and funds restored. It is upsetting for dedicated parents like me who support their children with Roblox purchases, only to face security issues repeatedly. I urge Roblox to address this matter and provide a solution. Kindly reach out to me, Beth, at [redacted] or [redacted] to discuss this issue further. It is essential for the company to safeguard its customers from hacking incidents. Thank you for your attention to this matter.

I was trying to access my account at midnight when I was unexpectedly logged out. Despite entering my login credentials, I kept getting kicked out. This account holds valuable funds totaling over $10,[redacted]. Initially, I suspected a hack due to a message about the game originating from a different account while playing with family and friends. However, a simple reset resolved the issue. Another concern was a mistaken ban after a playful altercation with a friend. She made a homophobic comment, and I jokingly scolded her, but she understood it was in good fun. I urgently seek assistance in recovering my account as it is financially significant, with my grandmother investing over $10,[redacted] and my mother over $[redacted] into it. Your prompt help in this matter is greatly appreciated.

My daughter, using the account 341glitterslime, discovered that her “mega” pets were missing in Adopt Me, and further investigation revealed that all her “legendarys” and “megas” had been traded away without her consent. She attempted to change her password without success, resulting in her creation of a new account, 341glitterslime34, in fear of losing her remaining pets. We are seeking assistance to recover the stolen pets and to reset the password for the original account so she can continue using it. Kindly update us when this issue is resolved. Thank you, C. Ingram (mother of E.).

My daughter is unable to access her account as it keeps redirecting back to the login page, causing her distress. I am disappointed as I have invested a significant amount in this game to fulfill her desire for items like animal houses and cars. I kindly request reassurance that we can recover her items. Her username is Phoebe150123, and she values her in-game possessions greatly as she plays with her friends. My main concern is the money spent and her wish to retrieve her belongings. I am Mrs. Joanne Timms, her concerned mother. She uses a Lenovo iPad, and until today, Roblox was functioning correctly. The issue persists where inputting her password leads back to the login page each time. Thank you for your attention to this matter.

Hello Roblox Support, I recently bought two Roblox gift cards along with my best friend, who did the same. However, when we tried to redeem the cards, we encountered an error message stating that the codes had already been used. Strangely, my best friend received an email indicating that the gift card was redeemed in Iowa, a place we do not reside in. Concerned about potential hacking, we purchased the gift cards in Altus, Oklahoma, at the local Walmart. Despite expecting to receive [redacted] robux each, our accounts showed the same balance as before. This experience has been quite distressing for both of us, and we are seeking assistance from Roblox. Your prompt attention to this matter would be greatly appreciated. Thank you.