ROBLOX Customer Service Issues

Good evening, My daughter's account, AXgirlTbnrfrags, was hacked approximately 5 hours ago. She suspects that frmdoda is the hacker as this account recently added her as a friend. We have invested a lot of money in robux over the years, and her time spent on building and creating the account is invaluable. I appreciate your help in recovering her account, as this has been quite distressing for her. Please contact me at [redacted] if necessary. Thank you, Stacey Her account is linked to her dad's email, [redacted], but I am reaching out with my email, [redacted], for a prompt resolution. Thank you for your assistance.

I am a young group owner seeking designers for my clothing group. Recently, my group was hacked, and stolen clothing items were posted without my knowledge. Unfortunately, I am unable to delete the items myself. The group name is [ Content Deleted [redacted] ] with the creator being @midlyy, also known as mariocraft56. I fear my group could be removed due to the stolen content, totaling over 10 pages of items. I have tried to find a solution but believe I need to reach out to Roblox for assistance. Any guidance on how to handle this situation would be greatly appreciated.

Hello, my username on Roblox is Churr_ooo, and unfortunately, I was hacked by someone. Here's what happened: I was on TikTok, and I saw a comment about trading a NFR Owl. I made an offer, and the person (username: agathaalice_23) agreed. They directed me to click on a link on their profile to add them as a friend. The website looked exactly like the official Roblox site, so I logged in and tried to add them as a friend but couldn't find their username. After multiple failed attempts, I gave up. Later, when I logged into Adopt Me, my good pets were missing. I was devastated. I checked my trade history and saw that my pets had been transferred to an account named rezaitem2. I have screenshots of our chat on TikTok and details of the person who took my pets. I'm not sure if it was actually them or if they had someone else do it. Please assist me in recovering my pets. Thank you, Churr_ooo.

Hello, I am having issues signing into my account on various devices like my MacBook, PC, and iPhone. My current email associated with the account is [redacted], and my phone number is [redacted]. Whenever I attempt to log in, the server prompts me to reset my password, but I encounter errors when I try to do so using either my phone number or email. The support website mentioned that if my original email used to create the account is still accessible, assistance can be given. If the email addresses provided above do not work, you can reach me at [redacted] I am uncertain which email I used to register initially. I would appreciate a prompt response to help restore my account access. Thank you, Lael K. - Dedicated Roblox Enthusiast

I was recently permanently banned from the platform for "Account Theft." While I admit that I did engage in this behavior, it was not my original intention. I found myself in a situation where I needed [redacted] Robux urgently to progress in the game "Criminality," which had captured my interest. Due to financial constraints during the pandemic, I sought alternative ways to acquire the Robux. I came across offers on a Discord server where users would exchange items for Robux, sparking my interest. I agreed to help someone obtain an item by logging into their account without fully realizing the consequences. Although I initially intended to return the Robux, temptation got the best of me, and I ended up keeping some. When the user requested the Robux back, I returned most of it but kept a portion. This incident led to my account being deleted for violating the platform's terms of service. Now, after three months, I deeply regret my actions and seek a second chance to rectify my mistake. I sincerely apologize for my past actions and hope for the opportunity to regain access to my account. Thank you, Bartek Kowalczyk.

A while back, I made a comment about something inappropriate, but I was just joking! I've had my account deleted, and I've invested so much time and money into this game over the years. I'm kindly asking for it to be reinstated. This game has been my sanctuary, and I treasure the memories I've made on this account. Please understand that it means a lot to me, and I promise to be more mindful of my words in the future. I hope to get my account back so I can continue enjoying the game and sharing it with my future family. Thank you so much for considering my request.

Hello, my name is Joey. I was recently banned from Roblox for 3 days for a reason I believe is incorrect. The ban was issued for "Dating/Sexting/ or any other inappropriate thing," but this was not the case. The ban occurred after I muted a user with an inappropriate username who was spamming inappropriate messages. Shortly after muting them, I was banned. I am requesting for my account, MutedVile, to be unbanned as I did not engage in any inappropriate behavior but instead took action against someone who was violating the platform's guidelines.

Hello, Roblox! Apologies for reaching out after a few months. My account seems to have been hacked. Before taking a break, I saved my password as "emilyganee." Upon returning, I found myself logged out, and none of my password variations seemed to work. I inquired with my friend, who denied any involvement. When I asked her to confirm my name, she suddenly became defensive. Her username is Moonlight_ShadowYTT, and mine was Moon_LuvYT. I didn't have a phone number or email linked, and I had removed 2-step verification on my PC. I used to have an email but removed it for some reason I can't recall. Thank you for your attention, Roblox!

While playing Lumber Tycoon 2, my friend and I experienced a sudden disappearance of all our items. A person claiming to help, asked for all our money, which in hindsight seems foolish, and vanished with it. We encountered hackers before, but this time it felt personal. Despite giving usernames like mine, jfhthccgh, my friend, xxsimplyannaxx, and the suspect, wdf4ff5g5, this breach of trust is unsettling. Dealing with hackers should not be commonplace, and I hope actions can be taken to rectify this situation since losing our belongings is distressing.

In Overlook Bay, a game received permission to sell merchandise for in-game promo numbers to unlock pets. However, due to global shipping delays, each item had to be shipped separately to one household, leading to increased prices for the in-game pets. The company selling the merchandise was unprepared to handle separate codes for different orders. I'm currently waiting for a promo code for a second item from them. It would be better if games were not allowed to sell physical merchandise for in-game rewards; purchasing Robux is a more straightforward way to acquire in-game items. Hopefully, Roblox can prevent similar situations in the future. Thank you for your attention to this matter.

I encountered a situation where a player promised me three free ride potions in exchange for a dragon. However, she claimed she couldn't trade or give me the potions. Later, she discovered she could trade and interacted with another player, ignoring my attempts to communicate. Despite not having any fly or ride potions, I lacked such items or even Roblox currency. Initially, we seemed to get along well, forming a virtual family, which she abruptly ended by removing me and connecting with someone else. When I tried to address the issue, she disappeared from my friends' list and the game entirely. I have reported this player twice but still do not know her username. Disheartened over a lost dragon.

Hello, this is Eman. I have a situation with a friend on Roblox named halo_v21. Today, June 1st, [redacted], at 5:03 pm EST, my friend asked to borrow some of my limited items. I trusted him and made the trade, but he decided to steal my items and not return them. I messaged him on Discord to return my items, but he blocked me when I asked. I trusted him because we have known each other for a while. He also uses another account named happyisntaname to borrow my stuff, but that account is now unavailable ('Page Not Found'). I would like to get my items back from halo_v21.

Good morning, my issue involves playing a Roblox game called "Wizard tycoon." While playing normally, I unexpectedly received a "Purchase completed" notification for [redacted] Robux, which I did not authorize. I would appreciate assistance with a refund and guidance on reporting this unauthorized purchase. Thank you. -M.C. ID: GatoPro775 2/07/[redacted]

I've had my ROBLOX account for about five years. During this time, there has never been a request to reset my password until recently due to a security notification. I contacted the support team using the email I linked to the account, but have not received any reset links despite multiple attempts. I requested the support team to send the reset link directly through messages, but they indicated they couldn't assist further, which was quite frustrating. This situation is challenging as I might lose five years' worth of progress if I can't regain access. I believed my email was connected correctly, but without being able to log in, I can't verify.

While in Brookhaven, I witnessed two avatars engaging in inappropriate behavior without clothes in their virtual house. I was accompanied by my younger sister at the time and want to prevent her from being exposed to such content at a young age. This incident occurred between 7-8 pm in my local time. The usernames of the individuals involved are fl1xl and Yourlocal_frog32. I attempted to educate them about the inappropriateness of their actions, suspecting them to be underage users on a children's app, potentially endangering young audiences. Despite my warnings, one claimed to be 14 and was indifferent to any evidence or screenshots I mentioned. I urge for appropriate actions to be taken in response to this situation. Should you require screenshots, please contact me via an alternative email at [redacted]

I am currently experiencing difficulty accessing my Roblox account. I was logged out and now I am unable to log back in, which also happened to my sister. Could you please assist me in retrieving my account? My username is Ashleykaykay1, and it is important to me to regain access. I fear losing my account because my mother invested money for Robux. Any help in recovering my account would be greatly appreciated. Thank you for your assistance.

Hello, I am under 18 years old. Today, while playing on Royale High, I encountered someone with the username CTB who said hurtful things to me, including telling me to stop breathing and calling me ugly. When I asked them to stop, they dismissed me by saying "cry about it." Unfortunately, my iPad died before I could note down their full username. The encounter left me feeling upset and I wanted to reach out about this behavior. I apologize if there are any spelling errors in my message, I was in a hurry. Thank you, A.

I have sent 2-3 emails with evidence that my account was hacked, leading to the theft of my legendary pets in Adopt Me due to someone discovering my password. After the incident, I promptly changed my password. I have provided numerous photos as proof. Upon checking the trade history, I identified the hacker's username as "yuksayang." The pets that were taken include a ride dodo, ride frost fury, ride skele Rex, ride turtle, ride kangaroo, ride dragon, fly dragon, and two non-potion dragons. These pets were acquired through daily effort, and I kindly request for their return.

Hello, I'm Mohamad and today is my 13th birthday. When creating my Roblox account, I mistakenly entered the wrong birth month due to confusion about the English language. I incorrectly thought October was the 7th month when it is actually July. I'm requesting assistance in resolving this issue by validating my age through a verification process. I hope they can email me with specific questions and details to confirm my correct birthdate, which is July 8, [redacted]. To simplify, I entered the wrong birth month on my Roblox account and seek age verification instead of being told it's unchangeable. Thank you.

Hello, I am Mohamad, and I recently turned 13. When creating my Roblox account, I mistakenly input the wrong birthdate due to confusion with the months. I'd like Roblox to address this issue by verifying my age through email by asking questions or requiring specific details. My correct birthdate is July 8, [redacted]. Thank you.