My daughter was logged out of her account. She tried to log back in, but can't remembe...

GetHuman-jhosford's Account Access issue with ROBLOX from November 2020

Help with my ROBLOX issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-jhosford's own words
My daughter was logged out of her account. She tried to log back in, but can't remember her password. Apparently, she did not enter an email address or phone number when she created the account, so we can't use the online password reset options.*Her username is pandastarlight*, and she has had the account since approximately August. We just recently upgraded her account to a monthly paid account.*Can you please provide us with the password or give us a password reset so that she can log back in to the account?*Thank you.

GetHuman-jhosford did not yet indicate what ROBLOX should do to make this right.

How GetHuman-jhosford fixed the problem
I contacted Roblox support directly.*I am waiting to hear back from them. I will handle it with them directly.
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ROBLOX

Account Access issue
Reported by GetHuman-jhosford
Nov 1st, 2020 - 9 months ago
Fixed
GetHuman-jhosford shared how to fix
Seen by 8 customers so far
Similar issue to 42318 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-jhosford started working on this issue
Nov 1st, 2020 6:47pm
GetHuman-jhosford confirmed the issue is fixed. Hooray!
Nov 1st, 2020 10:57pm