I write to you as a very unhappy parent. My daughter Mia Horey who is ** years old join...

GetHuman-philhore's Hacked Account issue with ROBLOX from May 2020

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The issue in GetHuman-philhore's own words
I write to you as a very unhappy parent. My daughter Mia Horey who is ** years old joined you game last year. I proceeded to buy her some Roblox at her request in December ****. Over the last few days she has used my credit card without my knowledge or authorisation from her android device in South Africa. I am currently a resident in the United Kingdom.**The charges she built up are insurmountable and my bank in South Africa has sent me documents to lay a case of fraud against your company to recover the funds. I have not pursued this yet. I am hoping sanity will prevail and you can see the very unusual transactions in a very short time frame amounting to approx $*** (based on the exchange rate I looked at yesterday **th May ****)**My request to Roblox is to refund that money to the credit card used? My daughter will be taught a very big lesson about the dangers of online transactions on how security was not in place by Roblox to red flag these sudden amounts and contact the account holder - which is me, Phillip Michael Horey. If the money is not refunded I will need to block the account and it is a lifeline to myself and my family during this time of Covid-**. I cannot physically get back to South Africa to re-open this account and produce identification.**I am pleading that you do the right thing and refund the amount to avoid unnecessary time and effort for me to recover the funds.**Please revert back on this urgent matter - there is a bigger issue at stake than just the money.**The credit card used ends in **** **** **** ******I am hoping to hear some positive news from you,*Phil Horey**************

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ROBLOX

Hacked Account issue
Reported by GetHuman-philhore
May 26th, 2020 - a year ago
Not resolved
Seen by 32 customers so far
Similar issue to 42646 others
0 customers following this

Timeline

GetHuman-philhore started working on this issue
May 26th, 2020 11:08am

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