ROBLOX Customer Service Issues

Hello, I recently encountered an issue with my daughter's Roblox account. Her laptop had a keyboard problem, and after contacting laptop customer service, they restored the Windows system. Unfortunately, she is now unable to access her account because she forgot the password and did not have an email or phone number linked to it. She is quite upset about this. Could you kindly assist by sending me a link to reset her password? You can reach me at [redacted] The username for the account is cookieincream1. Your help would be greatly appreciated. Thank you, Yahui.

If my daughter and son are not assisted soon, I will need to express my dissatisfaction. My son's account on Roblox is "ocelotly," and my daughter's username is "stormylovesyoulol." Despite my supervision, both of them were unjustly banned without reason. I kindly request for their accounts to be unbanned promptly.

I have tried to contact you twice regarding the auto jump feature on the mobile version of Roblox. Unfortunately, I have not received a response to my emails and the phone numbers provided are unclear. My friend and I want to play a specific game that requires precision and the auto jump is hindering our gameplay experience. Please consider adding an option to disable auto jump for mobile players, allowing us to fully enjoy games that are typically better suited for computer play. Thank you.

Loobenscooo has taken over my account by deceiving me into giving him my password. Despite my refusal, he managed to access my account and spent all of my 4 million cash on Jailbreak, gifting himself purple vault safes. He then lied about purchasing all the cars in the game, unfriended me, and claimed he added 12k Robux to buy back my cash. His username is Loobenscooo.

I recently encountered a distressing situation after befriending someone on Roblox. It took me over a week to realize that this person, under the username Actual_Pain, was manipulating me under the guise of friendship and eventually hacked my account. My gamer tag is ICaesarTheSaladI, and the hacker made offensive remarks through messages. They admitted to hacking others before me and threatened to do it again if they come across me in a game. Not only did I lose valuable items that my parents spent lots of money on, but the hacker's behavior was also sexist and transphobic. I am requesting assistance to either regain control of my hacked account without displaying my past usernames, or transfer my belongings and progress to a new account to prevent further targeting. Additionally, I urge for the banning of Actual_Pain to protect other players from falling victim to similar attacks. This situation is alarming as the hacker claims access to sensitive information like email, parental pin, and security code, escalating the severity of the issue.

I believe my Roblox account has been compromised. Yesterday, while using my computer, I witnessed strange activity as the mouse appeared to move autonomously to remove the phone number verification from my account. Subsequently, I was logged out and another unidentified account took over. Regrettably, I have lost all the limited items on my character and am presently unable to access my account. I am earnestly seeking assistance in recovering my account and restoring my lost items.

I was downstairs, and when I came back, the message "This site can't be reached" appeared. I tried refreshing the page, but it logged me out of my account. I've been unable to log back in for a few days now. I'm worried because I have an upcoming competition on Saturday linked to my account. I'm afraid I'll be kicked off my cheer team if I can't access it in time. I hope you can assist me with this issue. Thank you, ROBLOX! Have a great day! - Evie :)

My username is trollercha. My account has been compromised, and my limited item was traded to another account without my consent. I suspect it happened because I mistakenly sent an inspect element file to the wrong person, which led to them obtaining my password. I am requesting to use my one-time restoration rollback. The individual who currently possesses my limited item, the Prankster with serial number [redacted], goes by the username YouThoughtLol101. Their account was created on the same day they took my item, December 10, [redacted]. I have noticed they may be involved in other questionable transactions as they also own other limited items that are not mine. I hope for assistance in resolving this matter. Anticipating a response.

I encountered an issue where the site couldn't be reached on my computer. After refreshing the page, I was unexpectedly logged out. Despite several login attempts, I couldn't regain access. This is troubling as I have an upcoming competition on Friday night in Roblox using my account. I fear being banned from my team due to this incident. Your assistance in resolving this matter is greatly appreciated, Roblox team. Thank you!

Hello, my username is trollercha. Unfortunately, my account has been compromised, and a valuable limited item has been traded to another account without my consent. I suspect this occurred when I mistakenly shared an inspect element file with the wrong individual, leading to my password being obtained. I am requesting the use of my one-time restoration rollback to address this issue. The individual who now possesses my limited item, the Prankster serial *: ****, goes by the username YouThoughtLol***. Their account was created on the same day they acquired my item, December **, ****. There are also indications of potential additional scams, as they appear to have other limited items that do not belong to me. I would greatly appreciate any assistance in resolving this matter. I believe it is essential for ROBLOX to investigate the user's account and trading history to facilitate the return of my item and potentially other stolen items. If the situation can be rectified, I believe account termination for theft would be appropriate, as over 100k worth of RAP has been stolen. Thank you for your attention to this matter.

I am concerned about my daughter's account on Adopt Me being reset. I have invested nearly $[redacted] this month alone to purchase Robux. It's frustrating that her account shows no record of the recent items she bought using the funds I've provided. I believe restoring her recent purchases, replenishing her Robux balance, or issuing a refund for the expenses made in the past few months can resolve this issue. I prefer resolving this matter over the phone instead of through emails. Despite leaving messages on the [redacted] number due to disconnections, I hope we can address this promptly. For reference, my daughter's screen name is AbbyKat1221.

My account, YummyCupcakes3210, has been hacked. I noticed suspicious activity such as unknown friends added, changes to my bio, constant online status when I'm not using it, and items in my inventory I didn't acquire. I am certain someone unauthorized has access to it. I can't reset my password as the email was changed, and I didn't link a phone number. Please assist me promptly in resolving this issue.

Hello, my name is Ibrahim, and I am 10 years old. I recently changed my password but unfortunately forgot it, silly me. I attempted to reset it using my email, but it did not show up on my mom's phone. I then tried to reset it using my phone number, but encountered the same issue. I would greatly appreciate your help with this as my parents invested a lot of money into this account, and I would hate for it to go to waste. Please, I am pleading for your assistance. My username is pro_boom2. Thank you.

My daughter is having trouble logging into her Roblox account. Despite multiple attempts to reset the password, we have been unsuccessful. She is very upset as she has valuable items and purchases on her account. We need assistance with resetting the password as the instructions provided did not work. Thank you.

Hello there! Today, I attempted to access Roblox to play "Flee the Facility," but encountered a message saying my account was restricted. The same issue arose when I tried to join "Tower of Hell" and "Murder Mystery 2." Unsure how to proceed, I attempted to sign out and back in but couldn't recall my password. When I tried to login using my email, it kept redirecting me to my previous account. Despite multiple attempts, I couldn’t resolve the issue. Dealing with the "Your Account is Restricted" bug.

I am unsure of what happened, but I recently experienced a loss of Robux on my account, "FloppyPancakes125." This isn't the first time I've faced this issue. I accumulated a significant amount of Robux in one day, only to discover the next day that my account had been hacked, and all the funds were gone. In games like Adopt Me, I spent hundreds of dollars on items, including a Ride Fly Shadow Dragon named "Shadow." I am desperate to regain access to my account and am willing to give up my new Robux-less account with numerous items. If anyone can assist, please reach out.

Hello, my name is Scarlett, known as scr_uni in Roblox. I made a mistake while trying to get more Robux by visiting suspicious websites within the game. I was prompted to enter my password, and unfortunately, my account seems to have been reset as if I am a new user. Despite my attempts to recover it by entering my password, email, and phone number, I haven't received any recovery information. I have put a lot of effort into my account and would hate to lose all my progress and items. I would appreciate any guidance on an alternative method to regain access to my account. Thank you.🌸

I recently discovered that my account was hacked without my knowledge, and the hackers took my limited items. This is a new experience for me, and I believe they gained access through a keylogger without my consent. They initiated trades from my account without my involvement. I was unaware of their actions and suspect they used some sort of audio method to breach my account. I also forgot my account pin and would appreciate a reset. I lost specific limited items including the Trouble Maker, Recycled Headphones, and the Supa Fly (purple). The usernames of the hackers are luxurykappa and luxuryyjeremiah. I hope to recover my items and seek a rollback due to being hacked.

I recently experienced a hacking incident where individuals gained access to my account on Roblox and took some of my limited items. This was a new and unexpected situation for me. They used keylogging to compromise my account after engaging me in a misleading request for help. I suspect they used audio to hack into accounts. Unfortunately, I also forgot my account PIN and would appreciate it if it could be reset. I am particularly concerned about retrieving my limited items, including the trouble maker, recycled headphones, and supa fly. The usernames of the hackers were luxurykappa and luxuryyjeremiah. My Roblox username is celinaasrealm. I hope to receive a prompt response to address this issue.

I recently discovered that my account was compromised by hackers who managed to take my limited items. This is the first time I have experienced such a situation, and I am hoping to recover all that I have lost. It appears that my account was keylogged, possibly through some audio method, leading to unauthorized access. Additionally, I have forgotten my account pin and would appreciate it if it could be reset. The items I lost, including the Trouble Maker, Recycled Headphones, and the Super Fly (the purple one), are significant to me. The individuals responsible for this breach are luxurykappa and luxuryyjeremiah, and my Roblox username is celinaasrealm. Your prompt assistance in this matter would be greatly appreciated.