ROBLOX Customer Service Issues

My husband, who is in IT, bought Robux from your company, but the system had issues processing it. We kept getting error messages saying there was a problem. The Robux only appeared the next day. Unfortunately, my daughter used them without knowing the value. Now that my husband sees the charge, I need to address this. Can you please assist us in resolving the charges that were incorrectly denied and then processed? You can reach me at [redacted]. Thank you, R Leon

Hello, I am seeking assistance with my account. It was unexpectedly deleted, and I am eager to have it reinstated. The username of the account in question is squishy11410, not squishy11410_sis. After reaching out previously, my account was still not restored. I am distressed to learn that it was allegedly involved in scamming-related activities, specifically creating a game called "Dragon Quest," which I did not do. I cherished my account deeply and invested a significant amount of time, money, and emotion into it. I sincerely hope you can help recover it, as my friends are connected through it, and the thought of losing these connections is very disheartening. I am on the verge of tears as I express this, and although I may sound emotional, I genuinely hope for a positive resolution. Unfortunately, the following day, my account remains compromised. I appreciate the efforts being made by Roblox, but I am feeling disheartened. I may need to consider moving on. Thank you for your assistance.

I believe I was the victim of hacking by a user with the name Chiosamah using a method involving inspect element. This situation has made me very wary as I had been interacting and playing with this individual for about a week. Initially, he requested my Discord information, which I shared, and then suggested collaborating on a project in Roblox Studio. I created the project as instructed, and he asked me to invite him to participate. He then shared a video guide on how to send the invitation, but after following the steps, I noticed he never joined. To my dismay, I later discovered that over 210k worth of my Roblox items had been taken. I reached out to Roblox support, and they advised me to use the Gmail linked to my account. The issue is that I have changed emails since initially linking my account, and my current email is [redacted], while the original linked email is [redacted] I am doing everything in my power to recover my account and limited items to resume enjoying the game. Thank you for your assistance!

Dear Roblox, I am writing to address a recent issue with my account. While playing Blox Burg today, I was unexpectedly disconnected and received a warning. There have been instances where I have used Swagify to crash servers due to people abusing me. I want to clarify that I never intended to harm others but only to prevent abuse. Receiving the warning left me in a panic as I value my friendships and love Roblox dearly. I have invested a significant amount of money into the platform and hope to resolve this matter without being banned. I crash servers using Swagify to safeguard others and create a safer environment for all players. I sincerely hope you understand my intentions and reconsider any potential disciplinary actions. Roblox is a place where I enjoy spending time with friends and engaging in various activities. Please reach out to me to discuss this further and prevent any misunderstandings. Kind regards, Ahmed Rehman Email: [redacted] Phone: [redacted]

I purchased several $25 Roblox Gift Cards at a Staples store in Richmond Hill, Toronto, Canada for a kids' party. Unfortunately, when the parents tried to redeem them, they discovered none of the cards were working. The pin on the cards contains both numbers and letters, unlike the usual ones from Walmart that only have numbers. Upon entering the pin, the system indicated the pins were invalid. Staples was unable to resolve the issue and advised contacting Roblox customer service. To compensate, I bought replacement gift cards from Walmart. I am seeking assistance on how to either receive a refund or get the money back for the invalid gift cards from Staples. Thank you.

Hello Roblox, I recently bought a $25 Roblox gift card on 9/27/[redacted]. While trying to remove the tag, I realized I couldn't scratch it off. In my attempt to peel off the label, the code ripped in half. Unfortunately, I now have only half of the $25 gift card code. I'm disappointed and wondering what to do next. Can I receive a new code? I don't want to lose out on the $25 I spent. I understand the card states I'm not responsible for damage, but I hope you can assist me. Thank you for your time. (Note: The visible numbers before it ripped are [redacted] and the last number is 1.) Thank you again.

Hello, I am Weston McNiel, and my Roblox account is 'WestonPlayzRobloxYT'. I have encountered a scammer attempting to deceive me for my account, named 'DreadBlade11'. I possess photo evidence, etc. In the past, I had an account named 'wamyo67', and although I didn't grasp scammers during that time because of my young age, someone named 'Catchbot' tricked me by promising Robux and then stealing my account. I wish to recover that account even though I lack photo evidence. My mother can attest to the fact that the account was hacked and how distressed I was. Playing Roblox is crucial to me as it is my primary source of entertainment. I kindly request that you take this matter seriously and respond via email within the next 2 months. Thank you for your attention. Weston McNiel.

After the recent "Roblox Premium" update, I purchased a year-long Roblox Outrageous membership with a one-time payment. Since then, I haven't been receiving my daily Robux as expected. It seems unfair to have to pay again for what I've already paid for upfront for the entire year. I believe I should either receive a refund for the remaining time on my membership or be provided with the remaining Robux that I'm entitled to. I would appreciate it if you could address this matter at your earliest convenience. Thank you.

My son's account, under the email [redacted] with the username jacksonbrinsonn, has been permanently suspended. I am seeking an explanation for this action without receiving the standard copy-and-paste responses we have been getting. He was informed on a specific date that inappropriate content was found on his game leading to a permanent ban without any opportunity for reactivation. Since my son was not using the computer that day, it appears his account was compromised. I am puzzled as to why the game allows the creation of such content in the first place. I have reached out to support, but they keep redirecting me to review the existing information without addressing the issue further, which is frustrating. I have invested a significant amount of money in this game over the years, and my son has been a dedicated player. If a violation occurred, shouldn't there have been a warning given to rectify the situation, especially considering someone else likely had unauthorized access to his account? As his mother, I am seeking details on what specific inappropriate content was detected. It is concerning that such content can exist in your game at all. I eagerly await a prompt response. Thank you.

I've been a long-time Roblox player, but I'm facing an issue where only one game, "Bloxburg," keeps crashing whenever I try to join. This problem has persisted for a few months now, and it seems to be isolated to this specific phone and game as it works fine on other devices. Has anyone encountered a similar problem and found a solution? My username is "Sugarcakeshy1738." Thank you for any assistance.

I recently entrusted a friend whom I believed to be reliable. He asked to use my account because he was bored, and without much thought, I agreed. After providing him with my login details, he accessed my account. Later, when I attempted to log in, I discovered that my password had been altered. Upon trying to reset it, I found that my verified email had also been changed, along with my account pin. Despite my attempts to reach out to him, he continually blocked me. I am uncertain about the next steps to take, so I am reaching out to this forum for guidance. Best regards, Dawson Roblox Username: ImNotReflect

While playing Bloxburg with my friends, Chickengaming_ytt and unicornspuppy9000, we were building a cafè together. When unicornspuppy9000 wanted to join in, she became upset when we didn't let her. She called us mean and left. I noticed her behavior had changed, possibly due to the game. Later, a message appeared with MY username saying, "I like to talk about people behind their backs." I shared this with unicornspuppy9000. Although she was offline, I was concerned. Another message appeared with chicken gaming_ytt's username saying, "lol," which made us uncomfortable, so we decided to leave. If this is a command, please delete it. Thank you for addressing my concerns.

I had to delete my old account due to this issue, and I'm not prepared to do the same with this account on which I've spent a significant amount of money on Roblox. I've been eager to play Roblox for quite some time now, but I can't seem to remember the email linked to it. Consequently, when I attempt to request a verification code, it fails since I can't recall that particular email. Could you kindly assist me in resetting my password as soon as possible so I can resume playing Roblox? Thank you for your help.

Hello, I am Jossysworld and I have some concerns about Roblox. The first issue is regarding the tagged words, it seems a bit excessive to restrict harmless phrases like "UwU". Next, I would like to discuss the option for refunds, especially for accidental purchases made with Robux. Lastly, the effectiveness of reporting inappropriate behavior on the platform needs to be addressed as some users claim reports are not being reviewed. Overall, I appreciate your attention to these matters and hope for improvements to be made. Thank you for considering these points and striving to enhance the Roblox experience. Sincerely, Jossysworld.

I am reaching out for assistance regarding my daughter's Roblox account dilemma. She enjoys playing on her iPad and we have made numerous in-app Roblox purchases. Recently, she received a Roblox gift card, but she is unable to redeem it as she did not register an email address or password she can recall. Despite our efforts to update the information, it requires a password we do not have. Additionally, her iPad is scheduled for a screen repair at Apple, potentially resulting in her losing access to her account as she won't remember the password for the new device. I am Chris Carter, her father, seeking guidance on resolving this issue to ensure she can continue playing on her account "dogandkitten12," with her date of birth being 30-09-[redacted]. Thank you for any help you can provide.

My younger brother, age 10, is deeply passionate about Roblox. He dedicates a lot of time daily playing with friends on his laptop, creating and editing videos. This game truly brings him joy, especially since he faces teasing due to being a bit overweight. Unfortunately, an incident occurred today where my brother fell victim to a scam. While trading with someone, he was offered three items for one of his rare possessions. Despite assurances from the other user that he wasn't a scammer, after receiving my brother's item, he abruptly exited the exchange by unfriending him. This experience has left my brother heartbroken, in tears, and feeling let down. I am unsure how to assist him as I am unfamiliar with the game. Could anyone advise on steps we can take? Is reporting the incident the best course of action? Is there any chance the developers could help recover his lost item? Any guidance or suggestions (apart from the obvious lesson of being cautious with strangers) would be greatly appreciated. Is there a way for my brother to reclaim his item?

Hello, I need assistance with my ROBLOX account being hacked. It's really upsetting because I invested a lot of time into playing on that account and a friend even bought me robux as a kind gesture. My username is FestiveShellyClinton (search using FestiveShelly). Initially, I shared access with a friend who seemed lonely and shared sad stories, which made me feel bad. I gave her my password and email since we were sharing, trusting her after knowing her for over 2 months. However, upon returning the next day, I found myself logged out and unable to log back in due to an error. Realizing my friend might have changed the password, I discovered changes to my avatar. Feeling betrayed, I tried creating a new account, but without robux, I faced negative remarks and missed my old friends who didn't recognize my new account. I've searched for solutions, but most require recovery through email and phone, both of which were changed or not added. Unable to contact ROBLOX without a phone, I hope someone here can assist me.

I recently logged out of the server on Dragon Ball Z Final Stand after purchasing the Second Bloom skill for [redacted] zenni. After logging back in, I noticed that I was missing experience, the new skill, and money. This has happened frequently, leading me to create a new Roblox account just to start over. I've lost levels, experience, skills, and progress randomly. I'd like my progress restored and ensure this doesn't happen again. I hope to continue enjoying the game without these issues, as I was considering investing in Robux solely for this game. Unfortunately, on my previous account, I lost over 30 levels before giving up due to this recurring error. Thank you for addressing this matter.

I encountered an individual on Roblox Murder Mystery 2 who claimed that playing a specific game would earn me free Robux. After playing the game as instructed, I informed him of my progress. He then asked me to play another game, likely called Golden Robux Money or something similar. When prompted to log in, my account was subsequently hacked. Despite my attempts to recover it, it seems my email address and password were altered. The person's avatar sported red hair; unfortunately, I cannot recall their name. My gaming email is separate from my real email, which I will provide for account recovery purposes. Thank you for any assistance in restoring my account.

I purchased the $5 or [redacted] Robux pack from the Microsoft Store but haven't received the Robux in my account after waiting for a few hours. I attempted to resolve this by restarting the Microsoft Store and reopening Roblox on my Xbox One S multiple times with no success. I kindly request the missing [redacted] Robux be added to my account promptly. The purchase was made on 30/09/[redacted]. Additionally, I would like to receive an email confirmation once the Robux have been credited. My Account Name is shyboyman09.