My daughter has a roblox account on her ipad and we have purchased lots of roblox via t...

GetHuman3671374's customer service issue with ROBLOX from September 2019

Help with my ROBLOX issue
The issue in GetHuman3671374's own words
My daughter has a roblox account on her ipad and we have purchased lots of roblox via the app. She has gotten a Roblox gift card but can't apply it because she didn't register an email address or password that she remembers. Now when she or I try to add a proper email or phone number it asks for a password. There appaears to be no way around it so I cannot reset her password for her.**Her iPad is being sent to Apple tomorrow for a screen repair and will likely result in a new iPad which means she will lose all of her account on roblox as she won't be able to sign in again on the new iPad, because she doesn't know the password. And I can't reset it for her because it won't let me add a valid phone number or email address without knowing the password.**Her account name is dogandkitten****Her date of birth is **-**-******My name is Chris Carter and I am her father.

GetHuman3671374 did not yet indicate what ROBLOX should do to make this right.

How GetHuman3671374 fixed the problem
Customer service fixed me up. They wee brilliant.
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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Customer service issue
Reported by GetHuman3671374
Sep 29th, 2019 - a year ago
Fixed
Seen by 18 customers so far
Similar issue to 73105 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman3671374 started working on this issue
Sep 29th, 2019 4:36pm
GetHuman3671374 indicated the issue is not fixed yet.
Sep 30th, 2019 9:40am
GetHuman3671374 confirmed the issue is fixed. Hooray!
Oct 2nd, 2019 5:57pm

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