There were unauthorized charges made on my credit cards for roblox early this morning...

GetHuman-eloiseak's Refund a Charge issue with ROBLOX from August 2019

Help with my ROBLOX issue
The issue in GetHuman-eloiseak's own words
There were unauthorized charges made on my credit cards for roblox early this morning. My cards were stolen by my nephew while he was visiting me. I need the money refunded back into my accounts ASAP. His player 's name*account is XXXTWINXX**. The credit cards used are: *** Mastercard **************** and CreditOne Visa ****************.

GetHuman-eloiseak did not yet indicate what ROBLOX should do to make this right.

How GetHuman-eloiseak fixed the problem
I contacted Roblox by email and explained my situation. Through a number of e-mails between the customer service rep and myself, we were able to resolve this matter.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Refund a Charge issue
Reported by GetHuman-eloiseak
Aug 9th, 2019 - a year ago
Fixed
GetHuman-eloiseak shared how to fix
Seen by 39 customers so far
Similar issue to 65479 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-eloiseak started working on this issue
Aug 9th, 2019 1:55pm
GetHuman-eloiseak shared this issue with your circles on Google+
Aug 9th, 2019 1:57pm
GetHuman-eloiseak confirmed the issue is fixed. Hooray!
Aug 11th, 2019 12:54am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers