She can not log in her own account

GetHuman3085686's customer service issue with ROBLOX from June 2019

Help with my ROBLOX issue
The issue in GetHuman3085686's own words
Play the game ... Hi my daughter went on to play her roblox and said she has been hacked she cant log in with her password so I think that they have changed it *Her user name is KayseaAlexander *I am extremely upset this has happened as I have spent HUNDREDS of pounds on this game making sure she had the clothes & passes she needs for the games she plays & then someone hacks the game ****** let's just say I'm not best pleased as she knows the importance off emails & passwords to keep her things secure
Spent a fortune on game also my mobile number is there to buy roblox on *Sort it out so hackers cant use the account
Security to be fixed so this cant happen AGAIN think this is now the *nd time its happend
Have been a game user for a few years have passed to royal high adopt me nd shark bite few others
Yes by trying to put the password in
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ROBLOX

Xbox also mobile phone
Customer service issue
Reported by GetHuman3085686
Jun 14th, 2019 - a year ago
Not resolved
Seen by 52 customers so far
Similar issue to 52023 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman3085686 started working on this issue
Jun 14th, 2019 11:03am
GetHuman3085686 indicated the issue is not fixed yet.
Jun 16th, 2019 8:56am
GetHuman3085686 indicated the issue is not fixed yet.
Jun 16th, 2019 8:57am
GetHuman3085686 indicated the issue is not fixed yet.
Jun 16th, 2019 8:57am
GetHuman3085686 shared this issue with others over email
Jun 16th, 2019 8:58am
GetHuman3085686 indicated the issue is not fixed yet.
Jun 16th, 2019 9:06am

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