ROBLOX Customer Service Issues

I fell for a "free robux" event advertised online which led me to a game called *BUX* where I thought I saw Roblox playing. After a human verification test, I unfortunately shared my Roblox password, providing the wrong one initially. The verification passed, but when I checked the next day, I couldn't access my account as the password had been changed. Even my avatar on my test account was altered. I need to regain access to my roblox account under the username the_greatoo. I am willing to assist with any information needed for the recovery process. The game was linked to the group "The Faptovian Empire" allegedly created by dragonbotboy123, whom I doubt was involved. Thank you for providing this platform to address my situation.

After playing 'Sword Fighting Tournament' on Roblox, I encountered two players with racist usernames who were sharing offensive messages. Their usernames contained altered characters to display racist words, and they were using symbols from external websites to bypass filters. I have documented evidence of this behavior and urge the team to take action. Disabling copy and paste features in games could prevent similar incidents. Everyone deserves equal treatment, and such hateful behavior should not be tolerated. Thank you for considering this issue and working towards a more inclusive gaming environment.

A user with the username s3dhours hacked and took control of my daughter's account, jozelyynn. Despite my numerous attempts to contact support, I have not been able to get anyone to assist me. The hacker, s3dhours, threatened to take over the account through messages on Roblox chat. They changed the passwords, email, and set a parental pin, making it impossible for my daughter to access her account. I have all the evidence needed to prove the ownership. The ticket code is [redacted]1. This issue is urgent as my daughter has invested significant time and money into her account. The hacker is now using both my daughter's and their own account simultaneously. The situation is causing me great frustration, and I urgently need assistance to restore the account to my daughter.

Hello, I go by the username Stormy1313 on Roblox. I've been using this account since around [redacted]. Recently, I made two purchases on the platform - one for 80 Robux and another for [redacted] Robux. Unfortunately, I encountered an issue where I got logged out while browsing the homepage and haven't been able to log back in. My attempts to recover my account using email or phone number have been unsuccessful. I reached out to Roblox support for assistance, concerned about the money I spent on Robux. I suspect my account might have been hacked given that I securely store my password in both my Chrome extension and phone, making it unlikely that I simply forgot it after so many years. Thank you. Sent on Tuesday, June 18, [redacted].

My brother lost access to his account in an obby game where the person he friended, whose name starts with brofist, lured him to complete the obby with promises of rewards if he shared his login details. Despite using the same password for months, my brother noticed changes on the character page and suspicions arose. The account name is progameromgso123, and it's worrisome because he has invested a lot of money into gamepasses. He unfortunately did not register an email, so I'm offering my email for contact. It's important to note that my dad's credit card has been linked to the account. We hope for a swift resolution to this troubling situation.

I recently returned to playing Roblox after a break, but I'm having trouble accessing my account. My username is okayysydney and I believe my password is sydney07, which is saved on Google. However, whenever I try to log in, it says my username or password is incorrect. I'm not sure if I linked my account to an email or phone number when I was younger, but I couldn't recover it that way. I've invested a lot of time and money into this account and would hate to start over. Any help would be appreciated. Thank you.

Hello Roblox, I encountered an issue while trying to log into my Roblox account to play Adopt Me. Despite entering my username, "fortnightcat1," and password, I kept receiving an error message stating that the username or password was incorrect. I attempted to log in multiple times but faced the same problem. Subsequently, I created a new account, but I truly wish to recover my original account as it connects me with most of my friends. I believe my account may have been hacked because a friend received messages from my account pretending to be me. Despite my attempts, I have been unable to regain access. If you could assist in recovering my account, I would greatly appreciate it. Thank you.

Hello Roblox, I am reaching out because my account "fortnightcat1" has been hacked. I was hoping you could assist me. When attempting to play Adopt Me, I encountered a login issue with my username "fortnightcat1" displaying an error message stating "username or password is incorrect." I tried multiple times with the same outcome. I created a new account "fortnightcat112" and noticed fewer friends than I had on my original account. I became aware of the hack when my friend, L., received a message from the account. I explained the situation to her, and she confirmed the issue. I messaged the hacker, warning them to return my account; however, I have not regained access. I cherish my account and request your help in recovering it. Thank you.

I took a break from Roblox without logging out and forgot to add my phone number and email for password recovery. The possible passwords I used were rAymond05, rAymond06, or rAymond5606 due to being hacked previously. I've contacted Roblox for help but can't verify my account as I didn't have an email or phone number linked. My username is THELAW5606, and I had valuable items and a good reputation on my account. I hope to recover my account without having to repurchase everything. Can someone please assist me in resetting the password so I can regain access to my account?

My son's Roblox account has been compromised, and the password has been changed, preventing him from accessing it. I need assistance in resolving this issue, especially since I recently added Roblox credit for the first time. The hacked account has been used to spend most of the funds, and my son is eager to regain access as he has put effort into developing his avatar. The perpetrator has also altered the avatar. I am hopeful that you can help recover the account and prevent the loss of his progress. Since I did not link my phone number or email to the account, the recovery process is challenging. I have taken precautionary measures with his siblings' and my accounts. I am eager for a prompt response to facilitate his account recovery. Thank you.

I am having trouble accessing my account. Yesterday morning, when I tried to log into Roblox, it kept saying my password was incorrect. I attempted to use the "Forgot Your Password" option, but I did not receive any emails. I suspect my account may have been hacked because my password doesn't work, and I cannot access any reset emails. The last time I successfully logged in was two days ago. I need assistance with: - Sending a password reset to my email address. - Linking MY email address to my account, Pandamanda85369. Thank you.

I am having trouble accessing my account on Roblox. Yesterday morning, I tried to log in, but the password I entered was rejected. Despite carefully retyping it multiple times, I couldn't gain access. After trying to reset the password through the "Forgot Your Password" option, I did not receive any email notifications. I attempted to send the reset request to every email linked to my account, and still no response. I suspect my account has been compromised, with the password and email changed by the alleged hacker. The password reset feature is not helpful, and I have not accessed my account since two days ago. I request Roblox to rectify this issue by sending a password reset to my email promptly and ensuring my email address, Pandamanda85369, is correctly linked to my account.

Hello Roblox, Today while playing Bloxburg, my friend joined and asked me to build her a house. I agreed and gave her money in the game under the condition that she gives me permission to build on her plot. Instead of returning the money, she left and bought a car with it. When I confronted her, she refused to give back the money, unfriended me, and tried to avoid me. I'm hoping for a solution to this situation. My account name is LAVAGIRLSSSS1. The girl who took the money is leahash1231, and the amount given was 24,[redacted] in Bloxburg. I would appreciate it if action could be taken against her. Thank you.

I was playing Royale High on my brother's account on June 19, and the next day, when I checked his account, it showed "No Internet Connection." I attempted to log in on my phone but encountered the same issue. Both of us use the same house WiFi. I find it puzzling that his account has this problem when mine works fine. I'm unsure if his account was banned or locked for three days. Strangely, his account is still visible without the three dots that indicate a ban, unlike when a friend is banned. His account name is GoldenCorgiie, but it doesn't show up in searches. I regret that this situation occurred. I'm unsure about what happened and what will transpire next.

On Monday, the 17th, I was contacted by an individual named OSHROX claiming to work in security and handle compromised accounts. He mentioned that my account had been flagged due to an increase in value, which was accurate as I had purchased game cards at Best Buy for Unlimited Items. OSHROX stated he collaborated with an administrator named Cheryl from Roblox's security department. He requested proof of ownership for my account to prevent potential deletion on grounds of fraud. Although hesitant, I cooperated without disclosing sensitive details such as passwords or emails. After altering my password multiple times, I found my Unlimited Items had been traded without my consent to a user named wjasybot. This unauthorized trade occurred after my password adjustment. The assistance deadline for reclaiming items is within 14 days, after which recovery is unlikely. While Roblox may offer compensation for the stolen items' value, complete restoration of my account is improbable. My primary request is the return of the lost items or a refund of the Robux spent. My utmost desire is to retrieve my items promptly.

My children updated their Roblox accounts, and now they can't sign in due to a password issue. We've tried to reset the password, but the codes are not being sent. I'm certain my daughter's phone number is verified because she receives other messages from Roblox. I've already invested over $[redacted] in extras for her account, so creating a new one is not an option. Her username is night_fox9000. I'd appreciate prompt assistance regarding this matter. Thank you in advance.

My daughter's account was compromised by the username s3dhours, and she was threatened on her account jozelyynn. I have been trying to reach Roblox for assistance for the past 5 days. I spoke with a representative on Tuesday who attempted to reset the password via the email on the account, but the hacker had also changed the email password. I was informed that the ownership department would contact me within 24 hours to verify ownership using the gift cards that were added to the account. I need a human representative to help resolve this issue promptly. I have received only automated responses with ticket codes and reset links that we are unable to access. I require a call from a staff member to confirm the ownership of my daughter's account using the gift cards I purchased. My contact number is [redacted], and my ticket code is [redacted]1.

I would like to verify ownership of the account through the Robux purchased on my daughter's account with gift cards bought by me. I kindly request a call from the ownership department promptly as I am becoming frustrated. The account has been active since [redacted], and I have expended over $6,[redacted] on gift cards to acquire Robux for her Roblox account. My ticket number for reference is [redacted]1. You can reach me at [redacted].

Yesterday while playing "Tower of Hell", I encountered an individual with the username "arathsama20" who requested to be friends. I accepted, thinking they wanted to play or chat. They thanked me and then invited me to a game called "Free Robux". I realized it was likely a scam, got kicked out, and informed "arathsama20". They claimed they would help but then disconnected me. Unable to message, I exited and returned to Roblox to find I had been logged out, likely hacked. I have reached out to Roblox for assistance but have yet to receive a response. My account is "Lizzie070810" and the hacker's account is "arathsama20".

Hello, I recently encountered an issue I'd like assistance with. I made purchases on a site based on assurances I received, believing they were valid. However, I was recently banned from the site for suspected scamming due to a potentially stolen item in my possession. Initially, I was confused, but I've come to understand that these items are obtained through unethical means. I sold the item without recognizing its origins, and now I am concerned about repercussions. I am willing to compensate the rightful owner of the "Purple Wistful Wink" item and seek your help in connecting me with them. The item was obtained from a user named ObviousBuy on the site "RBX.PLACE." I deeply regret my oversight and seek resolution to avoid being temporarily banned.