ROBLOX Customer Service Issues

I recently got banned from a game I enjoy playing. I purchased Robux for the game yesterday and used it today. I got banned because I was wearing clothes that weren't allowed based on the game's rules. While others were also dressed as characters from the game, they singled me out. I am upset as those clothes were all I had for my character in that role-playing game. My username is guest051471, and the game is Dragon Ball RP: Successors. Today's date is 6/21/[redacted]. I really don't want to be banned; I've never faced this before, and I truly love this game. If possible, could you please unban me? If not, could I at least get my Robux refunded? I worry I won't play Roblox anymore if I don't get unbanned. I've also noticed the same person who banned me was dressed like characters from the show, making me feel unfairly treated. I'm anxious about potential further bans and may consider leaving Roblox if this issue persists.

I apologize for reaching out again with another concern so quickly. I am wondering if it would be possible to allow trading for everyone. Honestly, I believe this could help retain more players as some may be drawn to alternatives due to restrictions. Although it's advertised as free, is it truly accessible without spending? I understand the need for revenue, but there might be a balance. Many complaints circulate around this topic, and I empathize with those frustrations. Sorry for bringing up another issue and thank you for your attention. Sincerely, Treemixs.

There was this player in Roblox while we were playing Bloxburg. She asked to build her house, and I agreed. I tried setting a budget but ended up unwittingly donating money to her. When I asked for it back, she refused and became rude. After some back and forth, I realized the misunderstanding and gave her all my in-game money to build my house, which she didn't finish. She then coerced me to delete my house to use the money, but I refused due to my hard work. In the end, she took all the remaining funds, leaving me upset and feeling guilty. I tried reporting her without success. This experience made me hesitant to play the game.

I'm having trouble logging into my Roblox account. Despite resetting my password and even uninstalling and reinstalling the app, I keep getting logged out unexpectedly. While exploring the features, I came across a friend on the ant team and clicked it, only to be redirected to a small obby game that led to a chess game where I got automatically logged out. I encountered a similar situation when trying to review another player on the ant team and accessing their game, resulting in another unexpected logout. I attempted to log in twice, receiving a message that I was kicked from the game but would receive Robux in 12 hours. I'm hoping to get a new password to resolve these issues. Hopefully, Roblox can assist me with this problem.

Roblox isn't working for me at the moment. I've attempted to log in, but it just freezes without an error message. I haven't been able to play since Christmas. I also bought robux during that time, and now I can't access them. I hope this issue can be resolved as I really enjoy purchasing robux. I'm sure there might be others experiencing the same problem. I apologize for seeming desperate for robux; my intention is simply to enjoy the game. Thank you for taking the time to read this, and have a great day!

Hello, I am an 11-year-old named Katia. While playing the game "Trade," I encountered a player with the Sinister Branches, an item I really wanted. I decided to initiate a trade with him. I offered my Purple Wistful Wink and around [redacted]-[redacted] robux. The first trade he proposed was exchanging my Purple Wistful Wink for his Ninja Bandade, Violet Starry Face, and 70 robux. Trusting his promise to then give me the Sinister Branches, I accepted. However, he then requested [redacted] robux and the blue Starry Sight, giving me only the Ninja Bandade and Violet Starry Face. Despite my suspicions, I followed his instructions to sell the Violet Starry Face. Left with only the Ninja Bandade, he pressured me to purchase shirts from his roblox group. I bought one for [redacted] robux but he insisted on more, eventually blocking me. Realizing I had been scammed, I have screenshots to share and my roblox username is Dreamiinqkatiia, his was xxaddexx22. Thank you for taking the time to read my message.

My uncle accidentally removed my Roblox app from my tablet. I reinstalled the app, but I cannot recall my password after all this time. My username is zericgaming10. Losing all my progress and starting over would be devastating as I have been playing since I was five years old. I urgently require assistance in recovering or resetting my password to regain access to my account. Your help would be greatly appreciated.

My account, Kenjjustine, was hacked through a Roblox game where I unknowingly shared my password in exchange for free Robux. Despite reporting the game and contacting Roblox's customer service via email at [redacted], I have not received any helpful assistance in recovering my account. Roblox's customer service response, suggesting I check my spam or inbox for an email from [redacted], has not yielded any results. I am hopeful that a member of Roblox's support team will be able to assist me in regaining access to my hacked account and resetting the email associated with it.

For the past two days, I was hacked and lost access to my builders club on Roblox. Fortunately, my limited items were not taken, but everything else was compromised. The hacker spent around [redacted] Robux on in-game currency, pets, and transactions in Bloxburg, transferring the assets to their account. They also interfered with games that do not allow transfers. I have identified the individual responsible, who has confessed to their actions. I have gathered multiple screenshots as evidence but am unsure of the next steps to take in resolving this situation.

I am experiencing an issue with my old account that occurred a few months ago, and I am seeking assistance to recover it. The incident happened while I was playing a game and accidentally clicked on a tab with a suspicious "free robux" game. Although I did not play it, I noticed later that some of my valuable items were missing from my account and had been traded. My account does not have any verification methods such as a phone number or email. Despite asking friends for help, I have been unable to resolve this on my own. The username of my old account is "thedazzlingTIGER." If additional help is needed, I may reach out again in the future.

Upon entering the game, it prompted me to enter my username. After doing so, I returned to Robot X but found myself logged out. Subsequently, I discovered that I was also logged out on my Roblox mobile app. Despite entering the correct username and password, I continue to face login issues. My Roblox username is ICEEvivi. I suspect my account password has been altered as I encountered mentions of other players in the game claiming that you were present, however, upon checking, only one other person was in the game. The game in question was titled "Get Free Stuff by Finishing a Game." I was creating a YouTube video on this topic inspired by other Roblox gamers.

Hello, on 9/8/[redacted], I purchased an iPod and started playing Roblox with the account name spiderboss200. Due to forgetting my password and not having any contact information on that account, I couldn't access it after letting a relative use the device. Now, three years later, I have a new account named spiderboss2000 where I've made progress and spent money. However, I'd like to retrieve the old account for sentimental value and to access the previous progress. I understand evidence is needed to recover the account, but I recall playing favorite games like Flood Escape and Chaos Washers, enjoying random tycoons, and possibly using passwords related to liking chicken and pizza, as well as the name Zach. I have a few screenshots as proof. Thank you for considering my request.

I recently reset my password for an old account, but I now seem to have an issue verifying my email address. I had just upgraded to the first builder's club level and would appreciate assistance with this matter. Could anyone guide me in verifying my email and resetting the password accordingly? I am eager to proceed with the verification process and make necessary changes. Thank you for any support you can provide.

Hello Roblox, I apologize for the interruption. My account, dollastc12322, got hacked. I am a girl, and I can prove it's my account because the inventory has girl stuff like animations, hair, faces, clothes, and back accessories. The hacker, a boy, used my items to pose as a boy. My best friend, moonsnowstar, also uses Roblox and may have contacted you about this issue. She can verify my identity as we have known each other since kindergarten, have the same phone number, go to the same school and class. Another friend, Marlene_OMG, has Roux. I admit my pw was easy to guess, which led to the hack. Please address this situation.

Hello Roblox team, I hope this message finds you well. I'm reaching out because unfortunately, my account "dollastic12322" was hacked. I am a girl, and I have evidence that it was hacked by a boy as there are items in the inventory that are not typical for my use. Additionally, I had some remaining Robux which I believe was spent by the hacker. My friend "moonsnowstar" previously contacted you via email, but as her best friend, I wanted to ensure that this issue is addressed. I apologize if this is a duplicate message, but I really hope for a resolution as this has happened to me multiple times, and I am quite upset about it. I admit my password was not strong enough, and I have learned from this experience. My best friend's name is Ava Luna Modesto for reference. Thank you for your attention to this matter.

My account was hacked while playing a game on Roblox called "[Event] New Limited!!!" created by ketekular23. In the game, there is a path that leads to a green circle platform where my sister was prompted to input my username and password, which she unfortunately did. When I returned, I noticed the unauthorized access and promptly removed her from the game, but I had already been logged out. Despite trying to reset my password multiple times, I encountered issues with the process. I am reaching out for assistance to regain access to my account. It is crucial to address such security vulnerabilities to prevent other Roblox players from experiencing the same situation. Thank you for your help in resolving this matter. Best regards, ~puppyeyesdont1234

I have an account under the name ImaBigfatHackeryo and I purchased 4,[redacted] Robux. Despite trying various verification codes, I am unable to access my account. I have been playing Obbymastermega and have lost the money spent on it along with about 1 to 2 years' worth of progress. As a 10-year-old, I should not lose all my progress. I believe there must be logs somewhere that could help in resolving this issue. It would be greatly appreciated if you could search for these logs and assist in recovering my password. Despite multiple unsuccessful attempts, contacting through phone calls and Hangouts has not yielded any results. I joined on 1/27/18, and there might be a log on a computer that can aid in resolving this situation.

While playing a drawing game on ROBLOX, I encountered three girls who were drawing inappropriate things and using cheat methods to get answers. They also used foul language that was not family-friendly. Our group kicked them out and reported their behavior. Another girl in the group contacted a moderator. I have a screenshot of the incident. Please take action against such behavior in the future. Thank you for your help. - Sarah

I have been waiting for over 48 hours to hear back from Roblox regarding Ticket [redacted]8. My daughter's account was hacked. We purchased a $50 Roblox card on Sunday, June 23, [redacted], to join Builder's Club, only for the hacker to drain $44.05 to buy R$4,[redacted] Robux and transfer R$4,[redacted] to their own account. I have enhanced security measures, but I am seeking Roblox's assistance in refunding the stolen amount or providing an Annual Subscription to Builder's Club for my daughter's account to prevent future theft. This experience of being hacked and invaded is distressing, and we hope for a resolution soon.

I am having trouble logging into my Roblox account. My username is "samuellee12345," but I have forgotten my password. Could you please assist me by resetting it to "[redacted]9"? Kindly send me an email confirming the password reset to "[redacted]9." As I have been playing Roblox for four years, I would appreciate a prompt response. I am Samuel, an 11-year-old from Singapore, and the email I use belongs to my mother. When you send the email, it will appear on my mother's phone, which has the same number as the password "[redacted]9." Please note that my account does not have any email, Robux, or Builders Club subscriptions. Thank you.