So my account savagemaverick*** was hacked and someone changed the password, the email...

GetHuman-aliyabur's customer service issue with ROBLOX from February 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-aliyabur's own words
So my account savagemaverick*** was hacked and someone changed the password, the email I used for the account is no longer available. I would like to know if there is anyway I can change the email without having to login since my password got changed. The only reason I am upset is because that account I had spent robux on, and also ive tried buying robux yet it said the purchase didn't go through yet it still charged and I tried buying them * times each for *** robux. I don't have any of the information on the purchases saved because roblox said that they weren't made I would really like to get these problems fixed and the account I tried buying them on was Aliya*Playz**** but if I get the robux could I please get them on my account XxGamergirl****xX. I thank you for taking this time to read what my problems were, and I hope that I put enough information to fix these problems. And whoever will read this I hope you have a wonderful day!
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Customer service issue
Reported by GetHuman-aliyabur
Feb 28th, 2019 - 3 mons ago
I have an issue with ROBLOX too
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GetHuman-aliyabur started working on this issue
Feb 28th 12:03am