Someone has hacked my daughters roblox account

GetHuman-jenniehu's customer service issue with ROBLOX from February 2019

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25198 similar
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1 following
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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jenniehu's own words
The problem: Someone has hacked my daughters roblox account
GetHuman-jenniehu did not yet indicate what ROBLOX should do to make this right.
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What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
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ROBLOX

Customer service issue
Reported by GetHuman-jenniehu
Feb 9th, 2019 - 8 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 47 customers so far
Similar issue to 25198 others
1 customer following this
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Timeline
GetHuman-jenniehu started working on this issue
Feb 9th 9:58am