Before contacting them, items GetHuman-jenniehu may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jenniehu's own words
The problem: Someone has hacked my daughters roblox account
GetHuman-jenniehu did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman-jenniehu fixed the problem
We are waiting for GetHuman-jenniehu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.