I bought a ROBLOX card for my daughter for the first time, we entered the pin on the c...

GetHuman-graceesi's customer service issue with ROBLOX from January 2019

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The issue in GetHuman-graceesi's own words
I bought a ROBLOX card for my daughter for the first time, we entered the pin on the card and we were asked to wait for *mins, we waited but did not see the money added on the account so we decided to restart the whole thing but unfortunately she forgot her password. We tried to reset the password but didn't work. Please how do we get our money back, the pin number is ( **********) thanks my email is *****@***.com
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ROBLOX

Customer service issue
Reported by GetHuman-graceesi
Jan 14th, 2019 - a mon ago
I have an issue with ROBLOX too
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Seen by 3 customers so far
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Timeline
GetHuman-graceesi started working on this issue
Jan 14th 10:31pm