My little sister had her roblox account hacked and shes very upset about it. Someone re...

GetHuman1685583's customer service issue with ROBLOX from December 2018

Help with my ROBLOX issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1685583's own words
My little sister had her roblox account hacked and shes very upset about it. Someone requested to give her robux so she gave her password to her account to them. But they changed the password and her avatar. What my sister is most angry about is she’s been lucky to get lots of robux and used them all to give her awesome opportunities and now all that’s gone because of someone that lied to her. PLEASE HELP ROBLOX!!
GetHuman1685583 did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Customer service issue
Reported by GetHuman1685583
Dec 4th, 2018 - 2 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 4 customers so far
Similar issue to 14669 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman1685583 started working on this issue
Dec 4th, 2018 4:47am
GetHuman1685583 indicated the issue is not fixed yet.
Dec 4th, 2018 5:10am