Someone hacked my account and, they added a PIN to it. And I wanna reset my password, b...

GetHuman1487813's customer service issue with ROBLOX from November 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1487813's own words
Someone hacked my account and, they added a PIN to it. And I wanna reset my password, but I don't even know the PIN. Please help me how to resolve this. I got hacked after someone told me to play this game called 'Congrats!' Its a game where you can get free builders club. I know it was stupid to fall for such a lame trick, but at that moment I was desperate for robux. So then I fell for it, I typed in my password, and I got builders club. After that my account has been getting hacked and I'm afraid that it will get deleted. Please get back to me as soon as possible referring to, and answering my question completely. If there isn't a direct solution, please tell me how to at least find out my account PIN. Thankyou so much, I will really appreciate it if you can answer me as soon as possible. Thankyou so much
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ROBLOX

Customer service issue
Reported by GetHuman1487813
Nov 4th, 2018 - a mon ago
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Timeline
GetHuman1487813 started working on this issue
Nov 4th 1:54am