Hey ROBLOX,**My account was hacked! One day I was trying to log in and it said my passw...

GetHuman-ayvanna's customer service issue with ROBLOX from August 2018

Help with my ROBLOX issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ayvanna's own words
Hey ROBLOX,**My account was hacked! One day I was trying to log in and it said my password was wrong..the account name is iiItzChimiTheTurtle. Please help! :C
GetHuman-ayvanna did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Customer service issue
Reported by GetHuman-ayvanna
Aug 3rd, 2018 - 4 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 10 customers so far
Similar issue to 6645 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-ayvanna started working on this issue
Aug 3rd 11:21pm
GetHuman-ayvanna indicated the issue is not fixed yet.
Aug 4th 4:58am