System is flawed. I paid twice for *** robux ($*.** twice). When I paid the first tim...

GetHuman943961's customer service issue with ROBLOX from August 2018

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Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman943961's own words
System is flawed. I paid twice for *** robux ($*.** twice). When I paid the first time I thought it didn't go through because the account showed * robux, and the waiting (wheel) just kept spinning and spinning. So I clicked out and tried again and payment went through twice and still no robux. So i contacted them (Xsolla) and they contacted Roblox and I got ***. However, I didn't know payment went through twice, my bank verified this information today and I showed that info to xsolla and roblox and they still refuse to pay a refund for $*.** or *** robux. They show I got *** robux and used them all. That is correct, however, i paid TWICE!!! Xsolla won't verify that info and so I am taking this to the authorities now as fraud and theft.
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ROBLOX

Customer service issue
Reported by GetHuman943961
Aug 2nd, 2018 - 9 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 17 customers so far
Similar issue to 6580 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman943961 started working on this issue
Aug 2nd, 2018 7:19pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 2nd, 2018 8:20pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 2nd, 2018 8:21pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 2nd, 2018 8:21pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 2nd, 2018 8:22pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 2nd, 2018 8:26pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 2nd, 2018 8:27pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 3rd, 2018 8:31pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 3rd, 2018 11:14pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 5th, 2018 4:47am
GetHuman943961 indicated the issue is not fixed yet.
Aug 5th, 2018 11:34pm
GetHuman943961 indicated the issue is not fixed yet.
Aug 6th, 2018 11:25am
GetHuman943961 indicated the issue is not fixed yet.
Aug 6th, 2018 11:25am