Fixed? How was this fixed? Someone tell me something?

I have a serious question here. I am a Lic. Police Officer here in the state of Texas.*My son enjoys playing your game and has spent his money for your game as a paying customer.*However, I have seen and constantly witnessed harrassment on multiple levels from a particular user named "Awesomecoolshadow***"*I am tired off having this user with admin command as my son name as "I am ***". He is constantly banning him from a game just after he, this Awesomecoolshadow*** makes a derogatory comment at my son.**I'm telling you my son loves your game and is a paying customer. But this has already violated multiple laws within your game. **Can you fix this matter so that my son can enjoy the game?**Texas law on Harassment.*The crime of harassment occurs when someone does any of the following to another:**intentionally communicates an obscene proposalthreatensconveys a false report, ormakes a call or sends a message designed to harass, annoy, alarm, embarrass, or torment.**Harassment is either a Class A or B misdemeanor depending on the circumstances. (Texas Penal Code * **.**.)**Thank you for your time,*I am available anytime.*C.Perkins**** ***-****

Communication is key in resolving lifes issues.*Dont say it's fixed without telling the customer how something was fixed.