My account terminated and it says "unauthorized charges reported", and I know why, and it was just an mistake.

GetHuman771422's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
The issue in GetHuman771422's own words
I was trying to get refunded my OBC, but there was some misunderstand from my mom, so she called her credit card's company and dispute. So I think this is very unfair, because this is such a little mistake. ... My Username is VladimirRasputin and my *-step-verification email is *****@***.com . My account got terminated-(deleted or banned) for unauthorized charges reported.*Actually, this was what happened to me: I bought OBC more than a year ago, and I didn't know that it renews* so I just left it and few weeks ago, it just renewed. I already sent emails and appeals to Roblox, but they won't refund & unban my account even roblox took my OBC away. And the reason my account has terminated is because my mom thought her credit card is stolen and paid, so she just disputed. And now, roblox is ignoring my mails I sent, so I am leaving an Issue here. I hope they can fix it, can I also have evidences proves that I'm not lying.**Sincerely, VladimirRasputin.
This was especially frustrating because they didn't try to understand what situation am I having, and being inflexible.
They could make this right by making my account getting un-banned.*And think how customers will feel when they get unfair terminations and misunderstands.
I was being customer in roblox for a year and * months.*And I bought currency and items in "legal" way with permissions.*But I am too shocked that this happened to me.
I tried to send mails to *****@***.com and *****@***.com.
I have an issue with ROBLOX too
How GetHuman771422 fixed the problem
We are waiting for GetHuman771422 to fix the problem and share the solution with the rest of us customers.
Please help with my ROBLOX issue
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ROBLOX email you?
This email address isn't valid

ROBLOX

I was trying to get refund my OBC, and getting my roblox account un-banned.
Customer service issue
Reported by GetHuman771422
Jun 11th, 2018 - 9 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 42 customers so far
Similar issue to 269 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman771422 started working on this issue
Jun 11th, 2018 2:09pm
GetHuman771422 indicated the issue is not fixed yet.
Jun 11th, 2018 3:18pm
GetHuman771422 indicated the issue is not fixed yet.
Jun 11th, 2018 3:19pm
GetHuman771422 indicated the issue is not fixed yet.
Jun 11th, 2018 3:19pm
GetHuman771422 indicated the issue is not fixed yet.
Jun 17th, 2018 2:00am