My account terminated and it says "unauthorized charges reported", and I know why, and it was just an mistake.
GetHuman771422's customer service issue with ROBLOX from June 2018
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The issue in GetHuman771422's own words
I was trying to get refunded my OBC, but there was some misunderstand from my mom, so she called her credit card's company and dispute. So I think this is very unfair, because this is such a little mistake. ... My Username is VladimirRasputin and my *-step-verification email is *****@***.com . My account got terminated-(deleted or banned) for unauthorized charges reported.*Actually, this was what happened to me: I bought OBC more than a year ago, and I didn't know that it renews* so I just left it and few weeks ago, it just renewed. I already sent emails and appeals to Roblox, but they won't refund & unban my account even roblox took my OBC away. And the reason my account has terminated is because my mom thought her credit card is stolen and paid, so she just disputed. And now, roblox is ignoring my mails I sent, so I am leaving an Issue here. I hope they can fix it, can I also have evidences proves that I'm not lying.**Sincerely, VladimirRasputin.
This was especially frustrating because they didn't try to understand what situation am I having, and being inflexible.
They could make this right by making my account getting un-banned.*And think how customers will feel when they get unfair terminations and misunderstands.
I was being customer in roblox for a year and * months.*And I bought currency and items in "legal" way with permissions.*But I am too shocked that this happened to me.
I tried to send mails to *****@***.com and *****@***.com.
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