the doctor advised my wife I to cancel our cruise ****** - reservation * ******* on the...

GetHuman-briangpa's customer service issue with RCI from August 2019

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The issue in GetHuman-briangpa's own words
I was trying to find out who to get in touch with and how to get a reimbursement for the tours we paid for and weren't able to use because we had to cancel our trip for medical reasons ... the doctor advised my wife I to cancel our cruise ****** - reservation * ******* on the serenade of the seas departing Stockholm, Sweden departing july **, ****. through cruise planner we reserved * tickets for city highlights & pushkin tour $***.** ca. , * tickets for grand palace & fountains tour $***.** CA. , * TICKETS walking tour & visit the spilled blood church $***.** ca.*we were told once the trip was cancelled we would receive a credit in full for not having taken these tours.*as yet we haven't received these credits. could you please let me know why we haven't received it?
this was frustrating because we couldn't get any answers from anyone
I finally was able to get through and talk with Yua on august ** who said she would refund the money to our account so I am waiting until it comes through
this would have been our third or fourth cruise with RCI dating back to **** on the Nordic Prince
I am waiting unyil the account is credited. Thanks
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RCI

We were trying to get a reimbursement for the prepaid tour tickets we purchased
Customer service issue
Reported by GetHuman-briangpa
Aug 17th, 2019 - 3 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 87 others
0 customers following this

Timeline

GetHuman-briangpa started working on this issue
Aug 17th, 2019 7:48pm
GetHuman-briangpa indicated the issue is not fixed yet.
Aug 19th, 2019 10:13pm