I sent my tablet (** may **) back for warranty with the expectation of having the table...

GetHuman3357157's Complaint issue with RCA / Thomson Electronics from August 2019

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The issue in GetHuman3357157's own words
I sent my tablet (** may **) back for warranty with the expectation of having the tablet returned in *-* weeks... it has now been * weeks! I have called multiple times and have had to explain myself to many people who seem unable to understand me.I keep getting told that the tablet will be shipped to me and to wait *-* business days to receive the tracking number. After a month of this I finally talked to a supervisor and was told he would call me back when he got to the bottom of it. He called me today and left a message to call back as I just needed to confirm my mailing address to have the tablet shipped back. When I called the girl stated that I should have already recieved the tablet as it was well past the * week time frame. When I tried to explain she said she didnt understand. When I asked for a supervisor she said there were none. When i asked for a tracking number she said there wasnt one listed. Both frustrated she directed me to the RCA forum to write a complaint... UNEXCEPTABLE. Where is my tablet?why is there no communication between agents? This has been the worst experience I have ever had with a product ... if it's not dealt with immediately I will be contacting the better business bureau to file a complaint there... also one with walmart canada as that is where I purchased the item

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RCA / Thomson Electronics

Complaint issue
Reported by GetHuman3357157
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 2030 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman3357157 started working on this issue
Aug 2nd, 2019 5:08pm
GetHuman3357157 indicated the issue is not fixed yet.
Aug 3rd, 2019 10:57am
GetHuman3357157 indicated the issue is not fixed yet.
Aug 3rd, 2019 10:58am
GetHuman3357157 indicated the issue is not fixed yet.
Aug 3rd, 2019 10:59am
GetHuman3357157 indicated the issue is not fixed yet.
Aug 3rd, 2019 11:00am

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