How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this RBC Visa phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative". Then say, "I don't have a card".
Here is how our research team describes the way the RBC Visa phone system greets you: Please tell me, how can I help you today?
Below are some clips we've found from RBC Visa's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to RBC Royal Bank Card Services.
I'm RBC's virtual assistant.
I'll record parts of this call to improve my service to you. So please tell me."
Excerpt from a call with RBC Visa
Friday, February 16, 2024 11:02 AM
What are the hours and when should I call?
RBC Visa operates the call center for this 800-769-2512 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RBC Visa phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RBC Visa staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call RBC Visa is Saturday.The most busy day to call is Tuesday, which averages 225% more phone calls by comparison.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call RBC Visa is Wednesday.
Why call this RBC Visa number?
Below is a sample of recent calls to RBC Visa, and their purpose. Are any of these similar to the reason you are trying to call?
Lost credit card: "I need help with my lost credit card, I don't have it."
- From a call lasting 1m 9s , Apr 1, 2024 2:44 AM
Card not working on vacation: "I'm having trouble with my Visa card, trying to use it to pay things while I'm on vacation."
- From a call lasting 9m 26s , Mar 28, 2024 1:23 AM
Check balance: "I just wanted to check my current balance, please."
- From a call lasting 1m 19s , Feb 16, 2024 10:59 AM
Checking account balance: "Check balance - One thousand."
- From a call lasting 1m 50s , Feb 16, 2024 10:56 AM
Concern about airline transaction: "I did a reservation for Airline, and I use my RBC credit card, but I didn't receive any reservation from airline, and I'm worried if it was not the real website, maybe a scam."
- From a call lasting 25m 22s , Feb 5, 2024 7:58 PM
More Ways to Contact RBC Visa Customer Service
There are of course other ways to contact RBC Visa customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- RBC Visa customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is RBC Visa's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RBC Visa agent. This phone number is RBC Visa's best phone number because 1,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-769-2512 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call RBC Visa first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, RBC Visa has 1 phone number. It's not always clear what is the best way to talk to RBC Visa representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for RBC Visa. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RBC Visa. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.