I got a brand new ZTE phone today, and when I tried to set it up, I connected it to the...

GetHuman6050085's Device Support issue with Q Link Wireless from May 2021

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The issue in GetHuman6050085's own words
Set Up Phone for use ... I got a brand new ZTE phone today, and when I tried to set it up, I connected it to the Wi-Fi, which had a very strong connection. However, the phone has been on for ten hours now, and it still says "Checking for updates..." with the circle going around and around....**How do I get this to stop so I can set up my new phone?
It appears to be the phone is malfunctioning....
Please get me hooked up so that I can use the phone service. I've tried two calls with customer service, one with tech support, and no one seems to be able to help me....
I have been a customer for over two years and just recently had issues with the new SIM card. It would not work in my phone, so I got another Q Link phone and it still will not work.
I followed the instructions, but the phone is stuck on "Checking for updates..."
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Q Link Wireless

Q Link ZTE
Device Support issue
Reported by GetHuman6050085
May 9th, 2021 - 3 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 7112 others
0 customers following this

Timeline

GetHuman6050085 started working on this issue
May 9th 11:18pm