How do I cancel my account with Q Link Wireless?
In a nutshell: To cancel your Q Link Wireless account, open the website, access the Help Center, select "My Q Link Account," skip to page five, and follow the
Introduction
With more wireless options to choose from, you are ready to close your Q Link Wireless account and go with a different provider. How do you cancel your account with Q Link? What are the steps needed to cancel and close your account? Follow the steps outlined here or contact Q Link Wireless customer support for assistance.
What You'll Need
Before canceling your account, it's important to note these things:If you were a Q Link Wireless Lifeline customer, and you are canceling because you no longer meet the eligibility requirements for Lifeline, you cannot reapply for Q Link until you are once again eligible for Lifeline.If you are not a Lifeline customer and cancel your account on your own, or your account is canceled because you stopped using it, you can reapply immediately on the Q Link Wireless website.Below are steps to canceling your account with Q Link Wireless:
Open the Q Link Website
From your browser, open Q Link Wireless on your computer, phone or tablet.
Open the Help Center Menu
Select "My Q Link Account" from the drop-down menu under the "Help Center" heading.
Select My Q Link Account Tab
On the right-hand side of your screen, scroll through the options and select "My Q Link Account" tab to open help links for your account.
Skip to Page Five
At the bottom of the help topics, click the number five (5) to skip to the correct page. Select "How do I cancel service?" from this page.
Follow the Instructions on the Screen
Locate the customer support number that appears on the screen and call to cancel your service. Make sure when you call, you provide the account details listed below:Your full nameYour phone numberReason for calling (cancellation)Why you are canceling you accountAny additional information requested.
Conclusion
Canceling your Q Link Wireless account is easy using the steps listed above. Remember, if you are canceling on your own, or your account was canceled by Q Link because there is no activity on the account, you can reapply at any time if you wish to return to the provider; however, if you are a Lifeline customer that is no longer eligible for Lifeline service, you must wait until you are eligible again. If you need more information or assistance, contact Q Link Wireless customer support.
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