I would like to portal my QLink Wireless phone number to another non-government cellula...

GetHuman-cyndigow's Transfer Phone Number issue with Q Link Wireless from March 2021

Help with my Q Link Wireless issue
The issue in GetHuman-cyndigow's own words
I would like to portal my QLink Wireless phone number to another non-government cellular provider. Hold times are outrageous. Sometimes * hours for the first agent to verify my account information and then transfer me to a technician. That is another * hour hold time.

GetHuman-cyndigow did not yet indicate what Q Link Wireless should do to make this right.

How GetHuman-cyndigow fixed the problem
I looked at my QLINK online account. I discovered that my account number was my cell phone number and the PIN number was the code I created when setting up my account. They use it as a quicker way to confirm my identity without entering all my personal information. I did not want to call them for that information because of their ridiculous hold times. One time I was on hold for an hour and a half. That was just to have an agent to verify my information and ask my question. It took less than ** minutes. I was the on hold for nearly two hours. This last time a couple days ago, I spoke to someone for ** minutes. He was no help. They had sent me a sim card for *G and unlimited data. I put it in and now I am unable to make or receive calls or texts. The *G is not available in my area yet. He suggested I go somewhere it is available to use my phone. Two agents told me the same thing.
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Q Link Wireless

Transfer Phone Number issue
Reported by GetHuman-cyndigow
Mar 25th, 2021 - 2 years ago
Fixed
GetHuman-cyndigow shared how to fix
Seen by 27 customers so far
Similar issue to 5414 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-cyndigow started working on this issue
Mar 25th, 2021 5:54pm
GetHuman-cyndigow confirmed the issue is fixed. Hooray!
Mar 25th, 2021 10:08pm

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