my smart phone which i purchased from qlink keeps disconnecting my phone and at one poi...

GetHuman1648182's customer service issue with Q Link Wireless from November 2018

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The issue in GetHuman1648182's own words
my smart phone which i purchased from qlink keeps disconnecting my phone and at one point my phone was calling numbers and i hadn't even d ialed. i have the free plan for seniors with **** minutes, and i add minutes if i run out before the end of the month. i don'tknow if the problem is this phone or customer service, but i do need to get this fixed. i have my free phone which i received when i got my plan. can i use that phone instead of this zte smaet phonw which i purchased from qlink, or could i get a replacement phone free of charge should the phone be the problem. i*love being on this plan, just need to get the phone working. thankyou Patricia Schuman
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Q Link Wireless

Customer service issue
Reported by GetHuman1648182
Nov 28th, 2018 - 9 mons ago
I have an issue with Q Link Wireless too
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Seen by 2 customers so far
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GetHuman1648182 started working on this issue
Nov 28th, 2018 8:35pm