I don't know anything about phones,networks,WiFi, ect...I only can access the internet at my home no where else...when it tells me to choose a network I can only pick my house network where before I usually would hit xfinity because it's petty good.....now it says either saved underneath xfinity or.. authentication needed and even disabled occasionally.....I don't know what that even has to do with my connection to the outside....I need some one to please call me between *am-*pm because I don't understand all the lingo used .....now I bought $** worth of data over a week ago because I am back to work ..PLEASE HELP

GetHuman-ryansand's customer service issue with Q Link Wireless from September 2018

Help with my Q Link Wireless issue
The issue in GetHuman-ryansand's own words
I'm laid off * month a year and I don't purchase data during that time but I do the other * month ...I've never had the problem before ... My qlink will not connect to internet outside my house..I just bought data * days ago but every time I try to connect to xfinity let's say...it says SAVED underneath it and will not do anything...I can only use my home link and password
Since ive been laid off i ordered a new phone thinking it would be identical..I even purchased a case ..well it wasn't as a matter of fact it's the worse I have ever used and I'm **...it constantly is HOT and it resets all by itself...I can not even charge it through a car charger due to it literally shutting down after *min because of the temp...the screen saver will NOT go away and I could go on and on...I do appreciate it very much though that's why until this problem came up I did not complain
Ideally if I could have the same phone I was given first or something different then this that would be great...I would even order a new but I don't want to pay $** and get the same one again...I do need to be able to access the internet though and if not I would like my money returned...and I will surely return the ....I have to drive for my job and I can't get Google maps or anything!!!
And why is my issue check marked as fixed when it's not???
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Q Link Wireless

Customer service issue
Reported by GetHuman-ryansand
Sep 3rd, 2018 - 6 mons ago
I have an issue with Q Link Wireless too
Fixed
Seen by 19 customers so far
Similar issue to 4226 others
0 customers following this
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PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-ryansand started working on this issue
Sep 3rd, 2018 8:56pm
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 4th, 2018 10:26pm
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 4th, 2018 10:28pm
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 4th, 2018 10:36pm
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 4th, 2018 10:49pm
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 4th, 2018 10:50pm
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 4th, 2018 10:51pm
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 5th, 2018 12:33pm
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 8th, 2018 12:54am
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 8th, 2018 12:55am
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 8th, 2018 12:55am
GetHuman-ryansand indicated the issue is not fixed yet.
Sep 8th, 2018 12:55am