I don't know anything about phones,networks,WiFi, ect...I only can access the internet at my home no where else...when it tells me to choose a network I can only pick my house network where before I usually would hit xfinity because it's petty good.....now it says either saved underneath xfinity or.. authentication needed and even disabled occasionally.....I don't know what that even has to do with my connection to the outside....I need some one to please call me between *am-*pm because I don't understand all the lingo used .....now I bought $** worth of data over a week ago because I am back to work ..PLEASE HELP
GetHuman-ryansand's customer service issue with Q Link Wireless from September 2018
Help with my Q Link Wireless issue
The issue in GetHuman-ryansand's own words
I'm laid off * month a year and I don't purchase data during that time but I do the other * month ...I've never had the problem before ... My qlink will not connect to internet outside my house..I just bought data * days ago but every time I try to connect to xfinity let's say...it says SAVED underneath it and will not do anything...I can only use my home link and password
Since ive been laid off i ordered a new phone thinking it would be identical..I even purchased a case ..well it wasn't as a matter of fact it's the worse I have ever used and I'm **...it constantly is HOT and it resets all by itself...I can not even charge it through a car charger due to it literally shutting down after *min because of the temp...the screen saver will NOT go away and I could go on and on...I do appreciate it very much though that's why until this problem came up I did not complain
Ideally if I could have the same phone I was given first or something different then this that would be great...I would even order a new but I don't want to pay $** and get the same one again...I do need to be able to access the internet though and if not I would like my money returned...and I will surely return the ....I have to drive for my job and I can't get Google maps or anything!!!
And why is my issue check marked as fixed when it's not???
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