My phone account was suspended for inactivity yet i used my phone merly a few hours ago so why is this?

GetHuman941758's customer service issue with Q Link Wireless from August 2018

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The issue in GetHuman941758's own words
Get my account services back up and working ... My phone all the sudden stopped working an hour ago and when I tried making a call out from it I got a recorded message saying that my phone has been suspended for inactivity which is completely wrong I just got this phone and have only had it for one month
I just got this phone in the mail last month and activated it and have only had use of it for about one month total when i am already having to deal with problems and not getting access or use of my account services
They will have to get my phone account and services turned back on immediately
I might be a new customer yet i am a loyal person whom gives everyone more than one chance to do right by me
I cant even reach a live person through *** on my handset cause it wont give that as an option and continues to run me in circles over and over agsin
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Q Link Wireless

Qlink wireless mobile phone services (lifeline)
Customer service issue
Reported by GetHuman941758
Aug 2nd, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 2913 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman941758 started working on this issue
Aug 2nd, 2018 8:11am
GetHuman941758 shared this issue with your circles on Google+
Aug 2nd, 2018 8:12am
GetHuman941758 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:37am
GetHuman941758 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:45am
GetHuman941758 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:46am
GetHuman941758 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:46am
GetHuman941758 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:46am
GetHuman941758 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:46am
GetHuman941758 indicated the issue is not fixed yet.
Aug 3rd, 2018 11:57am
GetHuman941758 indicated the issue is not fixed yet.
Aug 6th, 2018 6:41am
GetHuman941758 indicated the issue is not fixed yet.
Aug 6th, 2018 6:42am
GetHuman941758 indicated the issue is not fixed yet.
Aug 6th, 2018 6:43am
GetHuman941758 indicated the issue is not fixed yet.
Aug 6th, 2018 6:43am
GetHuman941758 indicated the issue is not fixed yet.
Aug 13th, 2018 3:11pm