Technical problems not allowing the phone to work

GetHuman-ramossor's customer service issue with Q Link Wireless from July 2018

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The issue in GetHuman-ramossor's own words
To see if I could talk to someone to see if they could fix the issues ... My phone is having technical issues not allowing to make calls out*in. Not allowing text messages to go out*in. Screen going black, and firing unexpectedly when not even really using it. Dies within half a day from being fully charged. I have done factory reset. And the phone will not still work properly.
Having an automated person only fix basic issues.
I believe since it's a technical problem i should not have to pay for a replacement since this was a replacement and had technical problems since the day I received it with screen going black and unable to answer phone calls or it calling people when I did not click on them. I myself did not damage it, loose it, or allow phone to get stolen
Since ****
Restarting phone, and Factory Reset
I have an issue with Q Link Wireless too
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Q Link Wireless

Customer service issue
Reported by GetHuman-ramossor
Jul 3rd, 2018 - a yr ago
I have an issue with Q Link Wireless too
Seen by 3 customers so far
Similar issue to 1915 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
GetHuman-ramossor started working on this issue
Jul 3rd, 2018 2:46pm
GetHuman-ramossor indicated the issue is not fixed yet.
Jul 3rd, 2018 3:51pm
GetHuman-ramossor indicated the issue is not fixed yet.
Jul 3rd, 2018 3:57pm