As a current user and account holder do we get a free upgrade to the larger smart phone

GetHuman-mooseak's customer service issue with Q Link Wireless from June 2018

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Help with my Q Link Wireless issue
Before contacting them, items GetHuman-mooseak may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman-mooseak's next move: talk to Q Link Wireless when they open.
Q Link Wireless's call center is closed now. We will send GetHuman-mooseak a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-mooseak's own words:
The problem I ran into: As a current user and account holder do we get a free upgrade to the larger smart phone
I trust that Q Link Wireless will make this right and come up with a resolution that is fair.
Help with my Q Link Wireless issue
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Q Link Wireless

Customer service issue
Reported by GetHuman-mooseak
Jun 25th, 2018 - 2 mons ago
I have an issue with Q Link Wireless too
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Seen by 2 customers so far
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Timeline
GetHuman-mooseak started working on this issue
Jun 25th 9:27pm