My phone was stolen by my nephew and he got put in jail and he lost my phone in a stole...

GetHuman757757's customer service issue with Q Link Wireless from June 2018

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The issue in GetHuman757757's own words
My phone was stolen by my nephew and he got put in jail and he lost my phone in a stolen vehicle he was in and I can't get it back because I don't know anything about the stolen vehicle. I have a phone I need to see if it's compatible with the service
GetHuman757757 did not yet indicate what Q Link Wireless should do to make this right.
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My phone was locked while sitting idle, was this done by Q Link wireless?My phone was stolen, I have an older Q link phone, can I replace stolen one with it?
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Q Link Wireless

Customer service issue
Reported by GetHuman757757
Jun 6th, 2018 - 6 mons ago
I have an issue with Q Link Wireless too
Fixed
Seen by 4 customers so far
Similar issue to 522 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman757757 started working on this issue
Jun 6th 9:27pm
GetHuman757757 indicated the issue is not fixed yet.
Jun 6th 10:30pm
GetHuman757757 confirmed the issue is fixed. Hooray!
Jun 7th 10:28pm