My phone was lost I need a new one I was told I can get a new phone free of charge once...

GetHuman-vliebisc's customer service issue with Q Link Wireless from June 2018

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The issue and preferred resolution, in GetHuman-vliebisc's own words:
My phone was lost I need a new one I was told I can get a new phone free of charge once a year it's been a year can someone ***ist me with this promble thank you
I trust that Q Link Wireless will make this right and come up with a resolution that is fair.
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Q Link Wireless

Customer service issue
Reported by GetHuman-vliebisc
Jun 5th, 2018 - 2 mons ago
I have an issue with Q Link Wireless too
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Seen by 3 customers so far
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-vliebisc started working on this issue
Jun 5th 4:09pm