Updated May 3, 2024

Purolator Customer FAQ

Package Handling

To file a claim for a lost or damaged package with Purolator, customers need to provide documentation including a completed claim form,...

The maximum weight limit for packages with Purolator is 75 pounds (34 kilograms) per package. This weight restriction ensures safe...

Purolator offers a wide range of services to meet various shipping needs. Our core services include domestic and international parcel...

No, you do not need an account to ship with Purolator. While having an account offers various benefits like easy access to online shipping...

Yes, you can ship internationally with Purolator. As a leading courier and freight solutions provider in Canada, Purolator offers reliable...

The delivery time for domestic shipments with Purolator varies depending on the destination. Purolator offers a range of delivery options...

Purolator's return policy allows customers to return items within 30 days of purchase, provided they are in their original packaging...

To locate Purolator locations near you, simply visit the Purolator website and click on the "Find a Location" link in the top navigation...

Ask any question you have about Purolator customer service. We will do our best to get you answers right away.

FAQ Table of Contents

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Updated May 3, 2024