As a follow up in writing to you:**I did call back after receiving the email pasted bel...

GetHuman3337148's customer service issue with Progressive Insurance from July 2019

Help with my Progressive Insurance issue
The issue in GetHuman3337148's own words
As a follow up in writing to you:**I did call back after receiving the email pasted below that I was adamant in my conversation this morning, and on July **, ****, which were both prior to this email that I was not renewing the auto policy that would have been effective at **:** am on July **, **** so there would be no lapse in coverage with my new carrier's auto insurance policy. Jim at your Customer Service told me at around **:** am this morning when I called back after receiving this email that he was able to change the cancellation in your system to showing that I was not renewing my policy that ended **:** am on July **, ****.**Regards,*David Gray **On Tue, Jul **, ****, **:** AM Progressive ******@***.com* wrote:* Progressive*Policy cancellation confirmation **We've appreciated your business, and we're sorry to lose you as a customer. We hope that you'll consider us again the next time you're shopping for car insurance. **Your confirmation number is ******. This cancel was submitted on ********** at **:**:** AM. **Policy number:***********Cancel effective:*********** **:** a.m.*Name:*David Gray*Address:**** Rogers Ave*Brooksville, FL ******Your Policy *DAVID GRAY *Florida Auto ********** *Contact*Privacy*Terms*Unsubscribe**Please do not reply to this email—this mailbox is not monitored.**View this email online.**Policy underwritten by Progressive Select Insurance Company *Progressive Direct Insurance Company***** Wilson Mills Rd.,* Mayfield Village,* OH ***** ***Endorsement*Policy*Cancellation***.*

GetHuman3337148 did not yet indicate what Progressive Insurance should do to make this right.

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Progressive Insurance

Customer service issue
Reported by GetHuman3337148
Jul 30th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 3177 others
0 customers following this
Items needed
Name on the account
Policy number
Your birthday
Billing address
Email address on the account

Timeline

GetHuman3337148 started working on this issue
Jul 30th, 2019 4:35pm
GetHuman3337148 confirmed the issue is fixed. Hooray!
Jul 30th, 2019 4:36pm

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