Before contacting them, items GetHuman2212066 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2212066's own words
Buy my wife her first married valentine's day gift ... I bought the Valentine deal of a dozen roses with the free glass vase. I did not receive my free vase. I picked the thirteenth for a delivery date. Due to "severe weather" my package wasn't delivered until the fourteenth. The flowers were close to dying, and not very good looking. I would like a partial refund, if not a full refund. It was not a good sales experience.
The flowers spent an extra day in a truck, causing them to look more dead and ugly. Also, no free vase.
Partial refund, but a full refund is preferred due to the lack of a free vase, and the less-than-stellar presentation of the flowers.
I'm new. I expected a good experience due to the higher price, compared to local flower shops. I wasn't impressed.
Nothing else to try.
I have an issue with ProFlowers too
How GetHuman2212066 fixed the problem
We are waiting for GetHuman2212066 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.