Not a good sales experience

GetHuman2212066's customer service issue with ProFlowers from February 2019

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The issue in GetHuman2212066's own words
Buy my wife her first married valentine's day gift ... I bought the Valentine deal of a dozen roses with the free glass vase. I did not receive my free vase. I picked the thirteenth for a delivery date. Due to "severe weather" my package wasn't delivered until the fourteenth. The flowers were close to dying, and not very good looking. I would like a partial refund, if not a full refund. It was not a good sales experience.
The flowers spent an extra day in a truck, causing them to look more dead and ugly. Also, no free vase.
Partial refund, but a full refund is preferred due to the lack of a free vase, and the less-than-stellar presentation of the flowers.
I'm new. I expected a good experience due to the higher price, compared to local flower shops. I wasn't impressed.
Nothing else to try.
I have an issue with ProFlowers too
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ProFlowers

Dozen Roses with 'free' glass vase
Customer service issue
Reported by GetHuman2212066
Feb 15th, 2019 - 8 mons ago
I have an issue with ProFlowers too
Not resolved
Seen by 4 customers so far
Similar issue to 204 others
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Timeline
GetHuman2212066 started working on this issue
Feb 15th 5:50am