This is my sixth photo book that I have done for celebrating our **th wedding anniversa...

GetHuman3852252's Complaint issue with Printerpix.com from October 2019

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The issue in GetHuman3852252's own words
This is my sixth photo book that I have done for celebrating our **th wedding anniversary of a cruise we took. I ordered the Debossed Leather Photobook for all ten of these books. The last one I did was in blue, Debossed Leather. I received blue Lorenzo instead. In looking online at my project page, I see that the picture is the Debossed blue but it says now Lorenzo. Why did that change. Also I see that that previous books also changed to Lorenzo landscape from Debossed Leather landscape *.*” x **” which I already have received. They are showing as Debossed not Lorenzo. **What happened? How can I get this book in Debossed Leather ? I really don’t want to have one book different from the rest. **I am looking forward to hearing from you soon as to what you can do to correct your mistake. I have five more books to do and want to have them all the same. I am sending several pictures for you to see. **Larry Strauss ******@***.com****-***-******Image is of the book sent me that was to be Debossed Leather. **IMG*****.jpg**Label on the cellophane wrapping instead of the bubble protective wrapping on the other books. *IMG*****.jpg**Groupon order*IMG*****.jpg**Other books ordered with the new blue one which is a different color of blue. *IMG*****.jpg**From web page you can see that the name change from Debossed Leather to Lorenzo. *IMG*****.jpg**Pictures of the page showing Debossed Leather in black that I have received. *IMG*****.jpg**My last order in Debossed Leather blue picture on web page that was changed to the lighter blue Lorenzo and not in “Leather “. *IMG*****.jpg** I have already sent this and it was viewed by a Peter Thompson when I talked to him two days ago. He stated I would be contacted in ** hours. It has now been over two days. He had turned it over to someone that would call me or email me.**Now you want my email address to contact me when you already have it.

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Printerpix.com

Complaint issue
Reported by GetHuman3852252
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 644 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3852252 started working on this issue
Oct 30th, 2019 6:13am
GetHuman3852252 indicated the issue is not fixed yet.
Oct 30th, 2019 6:14am
GetHuman3852252 indicated the issue is not fixed yet.
Oct 30th, 2019 6:14am
GetHuman3852252 indicated the issue is not fixed yet.
Oct 30th, 2019 6:14am
GetHuman3852252 indicated the issue is not fixed yet.
Oct 30th, 2019 6:16am
GetHuman3852252 indicated the issue is not fixed yet.
Oct 30th, 2019 6:16am
GetHuman3852252 shared this issue with friends on Facebook
Oct 30th, 2019 6:17am
GetHuman3852252 indicated the issue is not fixed yet.
Oct 30th, 2019 8:01pm
GetHuman3852252 indicated the issue is not fixed yet.
Oct 30th, 2019 8:01pm
GetHuman3852252 indicated the issue is not fixed yet.
Nov 2nd, 2019 4:32am
GetHuman3852252 indicated the issue is not fixed yet.
Nov 2nd, 2019 4:32am