Customer Case number **********Trip Number ***-***-***-****I have been booking Pricelin...

GetHuman-rmagliet's Dispute a Charge issue with Priceline from August 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-rmagliet's own words
Customer Case number **********Trip Number ***-***-***-****I have been booking Priceline cars at Myrtle Beach International since at least ****.*Look me up. Rosemarie Maglietta. I book the same time period. morning flight and return on an evening flight x days later. I am quoted the fee online and I pay it at the airport when I return the care. Never an issue. I have rented from Thrifty, Enterprise, Budget, Alamo and National, probably more than those. I used an express deal for the first time and got an suv from National. Same time period, morning pick up evening return. This last trip upon arrival at National I was told the return was booked for *am. I showed the counter rep my itinerary that said ****pm return and she said I needed to pay another day. I told her I had prepaid and she insisted she would not give me the car unless I paid the additional day and to take it up the billing issue with Priceline.*From my ase number you can see that I called priceline twice* and twice I was told to go back to National. As the customer I have been squarely put in the middle between National and Priceline. My call out to Priceline is to recognize that there is an issue either in your online application pricing tool, or your relationship with National, because I have NEVER had this issue before where the booked rental company is trying to charge me an additional amount after the reservation has been made and holds up my reservation for additional funds. By the same token Priceline asking me to argue with the rental company is NOT good business either.*To this point I have been Rental car company agnostic, and Priceline Loyal. HOWEVER as the National representative said to me, the solution for me is to rent just with National and not Priceline. **Is that what you all want, to lose my business? My expecatation is for someone at Priceline to *) Get back to me PERSONALLY, pick up the phone and call me. *) acknowledge there is an issue in your system somewhere, be it your pricing contracts with the rental companies, or your online reservations system *) Offer me some sort of compensation, HINT: its NOT a **% off coupon if I book in the next week. The value of this extra day charge from National was $**.**, a comped deal of at least that amount will keep me with Priceline. I await a response from the Connecticut headquarters management team. Thank You

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Dispute a Charge issue
Reported by GetHuman-rmagliet
Aug 30th, 2019 - 3 years ago
Not resolved
Seen by 71 customers so far
Similar issue to 12658 others
0 customers following this


GetHuman-rmagliet started working on this issue
Aug 30th, 2019 8:09pm

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