CHECKING ACCOUNT *: Account Activity Transaction Details** ***Post date:*************Am...

GetHuman2471971's customer service issue with Priceline from March 2019

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The issue in GetHuman2471971's own words
CHECKING ACCOUNT *: Account Activity Transaction Details** ***Post date:*************Amount:*-***.****Type:*Debit card**Purchaser:*SERGIO E ALVAREZ JR**Description:*PRICELINE*AT&T HOTEL ***** PURCHASE ***-***-**** CT**Merchant category:*Travel Agencies and Tour Operators** *Merchant category*code:* ****** **Merchant name:*PRICELINE.COM* *** *Transaction category:* *Travel: Travel* **CHECKING ACCOUNT *: Account Activity Transaction Details** ***Post date:*************Amount:*-**.****Type:*Debit card**Purchaser:*SERGIO E ALVAREZ JR**Description:*PRICELINE*TVL PROT*CDW ***** PURCHASE ***-***-**** CT**Merchant category:*Travel Agencies and Tour Operators** *Merchant category*code:* ****** **Merchant name:*PRICELINE.COM* *** *Transaction category:*********************** *Travel: Travel***To Whom It May Concern,**I booked a hotel in Austin Texas for March **-**, **** through Priceline to attend SXSW*to see my son’s band play in the Festival. The band’s performance was cancelled*yesterday, so they will not be playing. I even paid an extra $**.** for cancellation*insurance.**I have called Priceline, the Hotel (AT&T) and Allianz Global Assistance to cancel my hotel*reservation at AT&T Hotel And Conference Center (Priceline Trip*: ***-***-***-**), but*they refused to cancel my reservation and refund my money. They told me to call*Allianz Global Assistance. I called Allianz Global Assistance and they have no record of*my travel reservation.**I have attached a PDF of my bank account showing that I was charged for the Hotel*($***.**) and the Travel Insurance ($**.**).**Please return my hotel reservation in the amount of $***.**. You charged me for travel*protection and so now you need to refund my money. This has been a very frustrating*experience!. Not only have you not refunded my money, but I have experienced a lot of*pain and suffering over this issue.**If you do not refund my money, I will take further actions to remedy this issue. I am not*going to let this go.**I will never do business with your company (Priceline and Allianz Global Assistance)*ever again!**Sergio E. Alvarez Jr.
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Priceline

Customer service issue
Reported by GetHuman2471971
Mar 13th, 2019 - 5 mons ago
I have an issue with Priceline too
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Timeline
GetHuman2471971 started working on this issue
Mar 13th 4:19pm
GetHuman2471971 indicated the issue is not fixed yet.
Mar 13th 4:20pm