We booked a flight for my wife to go see her daughter graduate from the Air Force. She...

GetHuman-coachjir's customer service issue with Priceline from December 2018

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The issue in GetHuman-coachjir's own words
We booked a flight for my wife to go see her daughter graduate from the Air Force. She is being shipped to Germany on her first deployment, we wanted to make this a surprise so we did not tell her. When we told her her mom was coming down she had an issue because it is impossible for short notice to get a pass on base for a civilian. All we wanted to do was to cancel the trip or get a credit voucher for a future trip as we use Priceline a bunch in our business travels. I have called three times and each representative was less caring than the previous one. I don’t care if I have to pay a cancellation fee that is fine. Please email me with any updates she is to fly out today at *:**. All we want is a cancellation or a credit voucher I do not really want to spend $*** for nothing. Thank you
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Priceline

Customer service issue
Reported by GetHuman-coachjir
Dec 6th, 2018 - 6 mons ago
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GetHuman-coachjir started working on this issue
Dec 6th, 2018 4:10pm