Before contacting them, items GetHuman1487574 may need:
Priceline Trip Number, Billing address, Email address, and Phone number
Tip from another customer
If you are trying dispute charges that were made against you or trying to a get a refund from Priceline then click here https://priceline.custhelp.com/app/chat/chat_launch_help/.
The issue in GetHuman1487574's own words
My name is Millicent Hicks. My husband, Steve, and I travelled to Galveston, Texas today November *rd. *We were going to book online via Priceline with Quality inn and suites at a rate of $**-$** (it fluctuates each time we refreshed the page, but I have a screenshot which I can email as follow up which confirms that price, timestamped to match our call. However, we weren’t sure if we were going to stay for the *th night. So, I called Priceline to find out what happens if we booked for * nights but only stayed for three. Would they refund us for that night? He read off the refund policy which stated no, we wouldn’t. The agent, Luis, then suggested that we book two separate bookings so that we had the option to cancel the *th night tomorrow if we wanted. I did agree to this. The rate for the first three nights was $*** and $** for the *th. He put me on hold but as I explained to my husband I realized that that wasn’t the best choice at all. His suggestion actually cost us money. When he came back from putting me on hold I immediately explained that we didn’t want to do two separate bookings because even if we didn’t stay for the *th night it would still be cheaper for us to book that way and just not stay for the last night. Our original request for * nights would have been * nights x $***$****tx. His suggested method cost is *x$****$*** * $** for the *th night * $****tx. *If you listen back to our call which took place from *:** to *:**pm on nov *rd, you will hear that as soon as he came back from on hold we requested to go back to just the one reservation. His argument to oppose that was that the reservation was already complete. Our argument is that as travel agent for Priceline he never should have suggested a method that was going to cost us more money in the first place. *We feel more time should have been taken to consider the financial impact to us, the client. *We are requesting a refund of the difference between our original request and the agents suggestion. $****tx-$****tx*$** refund in uSD. Our confirmation numbers were ********* and *********. *We look forward to your response in helping to correct this unfortunate circumstance. *Thanks in advance. Millicent and Steve Hicks. ***-***-***** ***-***-****.
GetHuman1487574 did not yet indicate what Priceline should do to make this right.
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