My name is MIllicent Hicks. My husband, Steve, and I travelled to Galveston, Texas tod...

GetHuman1487396's customer service issue with Priceline from November 2018

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The issue in GetHuman1487396's own words
My name is MIllicent Hicks. My husband, Steve, and I travelled to Galveston, Texas today, Nov *rd. *We were going to book online via Priceline with Quality Inn & Suites at a rate of $**-** (it fluctuated each time we refreshed the page, but I have a screenshot which I can email as follow up which confirms that price, timestamped to match our call. *However, we weren’t sure if we were going to stay for the *th night. So, I called Priceline to find out what happens is we booked for * nights but only stayed for *. Would they refund us for that night. He read off the refund policy which stated no, we wouldn’t. The agent, Luis, then suggested that we book two separate bookings so that we had the option to cancel the *th night tomorrow if we wanted. I did agree to this. The rate for the first three nights was $***, for the *th $**. He put me on hold but as I explained to my husband I realized that that wasn’t the best choice at all. His suggestion actually cost us money. When he came back from putting me on hold I immediately explained that we didn’t want to do two separate bookings because even if we didn’t stay for the *th night it would still be cheaper for us to book that way and just not stay for the last night.*Our original request for * nights would have been * nights x $** * $*** plus taxes. His suggested method cost is *x$****$*** plus $** for the *th night * $*** plus taxes. *If you listen back to our call which took place from *:** to *:**pm on Nov *rd you will hear that as soon as he came back from on hold we requested to go back to just the one reservation. His argument to oppose that was that the reservation was already complete. My argument is that as the travel agent for Priceline he should never have suggested a method that was going to cost us more money in the first place. That is very poor customer service. And we feel he should take more tome to consider the outcome for cost to your client. *We are requesting that you refund us the difference between our oringinal request and the agents suggestion. $****thx-$****Tx * $** refund in USD*Our confirmation numbers were ********* and *********. *I look forward to your response and helping to correct this unfortunate circumstance. *Thanks in advance, Millicent & Steve Hicks ****-***-**** or ***-***-****.
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Priceline

Customer service issue
Reported by GetHuman1487396
Nov 4th, 2018 - a mon ago
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GetHuman1487396 started working on this issue
Nov 4th 2:38am