reservation number *** *** *** ***when I made this reservation Price line represented t...

GetHuman864609's customer service issue with Priceline from July 2018

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The issue in GetHuman864609's own words
reservation number *** *** *** ***when I made this reservation Price line represented this hotel to be a *star hotel. It is now shown as a * star hotel. In addition, reviews state that the rooms are like a horror show.*I have never ever stayed in a * star hotel and have requested of customer service to switch my reservation to a * star hotel in the same area. I have been told this absolutely cant be done. I would be glad to pay the price differential.*I feel that priceline misrepresented the hotel and has shown poor customer satisfaction.*I have booked numerous times with Priceline and would have expected to be able to move hotels. *I would appreciate the abilty to switch hotels to a * star hotel as was originally portrayed by the website.*In addition, it would be nice to be able to communicate with people who can understand english . I was transferred numerous times and on hold for well over an hour and a half.

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Priceline

Customer service issue
Reported by GetHuman864609
Jul 9th, 2018 - 5 years ago
I have an issue with Priceline too
Fixed
Seen by 7 customers so far
Similar issue to 1495 others
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Items needed
Priceline Trip Number
Billing address
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Timeline

GetHuman864609 started working on this issue
Jul 9th, 2018 9:26pm
GetHuman864609 indicated the issue is not fixed yet.
Jul 13th, 2018 12:03am