reservation number *** *** *** ***when I made this reservation Price line represented t...
GetHuman864609's customer service issue with Priceline from July 2018
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The issue in GetHuman864609's own words
reservation number *** *** *** ***when I made this reservation Price line represented this hotel to be a *star hotel. It is now shown as a * star hotel. In addition, reviews state that the rooms are like a horror show.*I have never ever stayed in a * star hotel and have requested of customer service to switch my reservation to a * star hotel in the same area. I have been told this absolutely cant be done. I would be glad to pay the price differential.*I feel that priceline misrepresented the hotel and has shown poor customer satisfaction.*I have booked numerous times with Priceline and would have expected to be able to move hotels. *I would appreciate the abilty to switch hotels to a * star hotel as was originally portrayed by the website.*In addition, it would be nice to be able to communicate with people who can understand english . I was transferred numerous times and on hold for well over an hour and a half.
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