CHESTER SMITH MADE RESERVATION TO STAY AT COMFORT INN AND PRESIDENTIAL SUITES ON JULY...

GetHuman-federiac's customer service issue with Priceline from July 2018

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The issue in GetHuman-federiac's own words
CHESTER SMITH MADE RESERVATION TO STAY AT COMFORT INN AND PRESIDENTIAL SUITES ON JULY *.*.AND *TH **** IN LITTLE ROCK ARK. WHEN WE GOT THERE WE HAD ONLY ONE ROOM WAS RESERVED BUT WE HAD BEEN CHARGED FOR TWO ROOMS. ZAC TOLD ME I HAD TO GO THRU PRICELINE TO GET MY REFUND FOR THE SECOND ROOM THAT WE NEVER GOT. MY CONFIRMATION NUMBERS WAS ** ROOM ********* AND FOR THE SECOND ROOM IT WAS ********* BUT THERE WAS NO SECOND ROOM COMING UP WITH THAT CONFIRMATION NUMBER. WE USED OUR CHASE VISA CARD AND HAVE CONTACTED THEM FOR FRAUDULENT CHARGES FROM PRICELINE. I AM ASKING FOR A FULL REFUND FOR THE SECOND ROOM THAT WE NEVER GOT. THE HOTEL HAD A CANCELATION AT THE LASE MINUTE BUT HAD TO CHARGE US FOR THE ROOM AND WE HAD TO PAY ANOTHER $***.**. WE HAVE ALL OF OUR INFORMATION NEEDED TO TAKE THIS FUTHER IF NEED BE. AGAIN WE ARE ASKING FOR A REFUND BACK TO OUR CARD OR A CHECK IN THE MAIL HOW EVER YOU WANT TO SETTLE THE MATTER. WE TRIED REACHING OUT TO PRICELINE FROM THE HOTEL BUT WAS NOT ABLE TO TALK TO A PERSON. CHESTER SMITH AND EMAIL IN *****@***.com , ADDRESS IS ** QUAIL CIRCLE WAKE VILLAGE TEXAS *****. THANK CHESTER AND FEDERIA SMITH, ***-***-**** or ***-***-****

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Priceline

Customer service issue
Reported by GetHuman-federiac
Jul 8th, 2018 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1464 others
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Timeline

GetHuman-federiac started working on this issue
Jul 8th, 2018 10:42pm