I placed a custom order on the app and the postmate was unable to pay using their card so I paid the restaurant over the phone and then was charged again on the app.

GetHuman-jaronkep's customer service issue with Postmates.com from March 2019

4 views | 37102 similar | 0 following
Help with my Postmates.com issue
First: share to improve GetHuman-jaronkep's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jaronkep's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jaronkep will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jaronkep can let us know if they help or not.
The issue in GetHuman-jaronkep's own words
Place a custom order which I was then charged twice for. ... I ordered a custom order with postmates last night. The restaurant I ordered from is not listed on the website so I placed an order using a restaurant which is close by to where I wanted to order from. The order was accepted and about **-** minutes later I was contacted by my postmates courier that their card was declined when trying to pay for the order. They tried a couple more times and were unable to pay for the order. I ended up having to use my card to pay the restaurant for the order over the phone. So I essentially was charged twice for my order. Once over the phone directly to the restaurant and then again by postmates. I would appreciate some recourse for this a refund for being charged twice.
I have done this several times before and never had an issue.
I would like a refund or credit to my account.
I have been a loyal postmate customer for several years.
How GetHuman-jaronkep fixed the problem

We are waiting for GetHuman-jaronkep to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jaronkep fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jaronkep
Mar 20th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 37102 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address


GetHuman-jaronkep started working on this issue
Mar 20th, 2019 7:10pm