I ordered from you today and the driver was rude. He sent a demanding text message tell...

GetHuman2094871's customer service issue with Postmates.com from February 2019

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The issue in GetHuman2094871's own words
I ordered from you today and the driver was rude. He sent a demanding text message telling me that I must be outside waiting for him when he arrives. When I didn't respond to the text right away, the driver called demanding that I must be downstairs to greet him when he arrives. At this point i directed him to the instructions that stated where to bring the delivery. The driver immediately snapped at me saying "there is no parking bro and no one else has me come up. **I told him at that point to park in front of the building and to let security know that he was bring the food up to me. At this point the postmate driver hung the phone up with an attitude so I thought it best to greet him in the lobby in case he caused a scene. **When I arrived downstairs the driver already had an attitude (the security guards said). I asked him to leave the food and to follow me outside. While outside I told him that he shouldn't demand anything from a customer. He responded by saying that I was waisting his time and he had other deliveries. The postmate driver then yeld just "JUST GIVE ME A BAD REVIEW!!!! I DON'T CARE". As he got to his car I told him that he was banded from ever returning to the building and he yells out his window while speeding off I don't give a F**** then laughs. **This is highly unprofessional. A customer should not be treated with such an attitude or disrespect. Someone needs to call me ASAP at ***-***-**** or I will call my attorney. This whole incident is on camera as well.

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Postmates.com

Customer service issue
Reported by GetHuman2094871
Feb 1st, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 31221 others
0 customers following this

Timeline

GetHuman2094871 started working on this issue
Feb 1st, 2019 10:04pm